Lead Care Navigator - 40 Hours

GENERAL SUMMARY:

Lead assigned staff in performing activities related to patient registration.

Schedule staff to optimize departmental resources and productivity.

Order and maintain appropriate supplies.

Confirm insurance coverage.

Determine necessity for pre-authorization and obtains authorization for scheduled procedures.

Determine financial responsibility for services to be provided.

Communicate with patients and practitioners regarding financial responsibility and insurance coverage issues, and notify them of any services requested and/or referred that are not authorized by insurance.

Keep abreast of insurance company changes and updates. Communicate these changes to staff.

POSITION SUMMARY:

Remote

8:00am - 5:00pm

EDUCATION/EXPERIENCE REQUIRED:

High School diploma equivalency with 1 year of experience OR 2 years of applicable cumulative job specific experience required.

Note: Required professional licensure/certification and 1 year of experience can be used in lieu of education, if applicable.

PREFERRED QUALIFICATIONS:

Lead experience

4 years of call center experience

Additional Information

Organization: Corporate Services

Department: Ascension Ambulatory Ops

Shift: Day Job

Union Code: Not Applicable

Additional Details

This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described above.

OverviewHenry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services – from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford’s care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation’s most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus. Learn more at henryford.com/careers . BenefitsThe health and overall well-being of our team members is our priority. That’s why we offer support in the various components of our team’s well-being: physical, emotional, social, financial and spiritual. Our Total Rewards program includes competitive health plan options, with three consumer-driven health plans (CDHPs), a PPO plan and an HMO plan. Our team members enjoy a number of additional benefits, ranging from dental and eye care coverage to tuition assistance, family forming benefits, discounts to dozens of businesses and more. Employees classified as contingent status are not eligible for benefits. Equal Employment Opportunity/Affirmative Action EmployerEqual Employment Opportunity / Affirmative Action Employer Henry Ford Health is

committed to the hiring, advancement and fair treatment of all individuals without regard to

race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height,

weight, marital status, family status, gender identity, sexual orientation, and genetic information,

or any other protected status in accordance with applicable federal and state laws.