Front Desk Agent

We are seeking a Front Desk Agent. You will accommodate guests, as well as identify areas of improvement to increase efficiency. We work 9-hour shifts, 4 days a week, with an optional additional shift every 2 weeks. Which guarantees 1 hour of overtime per paycheck (you can pick up more shifts if you want more overtime). Lastly, this is for the 2nd shift which is from 3pm to midnight.

Responsibilities:

Register and assign rooms to guests

Confirm phone and online reservations

Respond to guest needs, requests, and complaints

Collect payment from departing guests

Keep records of occupied rooms and guests

Communicate pertinent guest information to designated departments

​Qualifications:

Previous experience in customer service, front desk service, or other related fields

Ability to build rapport with guests

Strong organizational skills

Excellent written and verbal communication skills