Assistant General Manager

Reference #: 28276886

Job DescriptionPay: $150000 per year - $150000 per yearAt Great Wolf, theAssistant General Managerassists the General Manager in driving operational excellence throughout all functions, outlets, and attractions of the lodge.Essential Duties & Responsibilities

Oversees Guest Services, Housekeeping, Food & Beverage, Aquatics, Cub Club and Retail Departments

Assists Directors in accomplishing human resources' objectives by over seeing the recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining effort

Communicates job expectations; planning, monitoring, appraising, and reviewing job contributions

Ensures Departments adequately enforce all policies and procedures

Assists Directors in achieving guest services operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change

Meets financial objective by yield management; forecasting requirements; assists in preparing an annual budget; reviews scheduling expenditures; analyzes variances; initiates corrective actions

Maintains customer confidence by maintaining service levels; garnering "repeat" visits; making the resort a "family tradition"

Ensures Departments maintain a safe, secure, and healthy environment by establishing, following, and enforcing standards and procedures; complying with legal regulations

Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations

Enhances resort reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments

Ensures Departments train all new employees and retrain current employees

Ensures all guest requests are handled in a professional manner, by reviewing with Directors weekly

Attend weekly directors' meeting and communicate necessary information as needed

Reviews any inappropriate behavior findings by staff with Director and ensures all are recorded properlyBasic Qualifications & Skills

Associates degree in Hospitality, Business, related field; or equivalent combination of education and experience

Minimum 5 years leadership in hospitality at department/division director level

Minimum 2 years developing and implementing annual budgets; forecasting revenues and expenses, and generating plans to meet expected margins

Leadership experience in 2 or more relevant functions/departments across the business

Demonstrated proficiency in Microsoft Office suite

Successful completion of criminal background check and drug screen

Must be open to relocation to multiple Great Wolf Lodge locationsDesired Qualifications & Traits

Strong Financial Acumen

Significant customer service experience

Strong problem solving and organizational skills

Attention to detail and ability to exceed quality standards

Enthusiastic and positive energy

Multi-tasking ability

Associates degree in Hospitality, Business, related field; or equivalent combination of education and experiencePhysical Requirements

Able to lift up to 20 lbs.

Able to bend, stretch, and twist

Able to stand or sit for long periods of time