Field Ops Technician

The Field Ops Systems Test Technician supports production test, failure analysis and repair activities to achieve quality targets and on-time delivery of systems according to the overall production schedule. Work with the cross-functional production and management teams to meet and exceed customer expectations.

Responsibilities

System Test

System setup in test

System updates and verification

Execution of system test scripts and process

System Failure Analysis and Repair

Identification of error codes

Troubleshooting of system errors for corrective actions

Execution of system hardware repairs per proper procedures

Issue Resolution

Manage/escalate issues impacting systems in test and communicate to Peer technicians, Team Lead and Supervisors

Continuous Improvement / 5S Support

Work with extended team to identify and execute process improvements / 5S actions

Requirements

Outstanding verbal and written communication and interpersonal skills

Ability to prioritize workload and multi-task

Ability to work across engineering and production teams

Ability to communicate issues verbally and in writing to all levels of employees

Minimum Qualifications

Associates degree in IT, or Certification from a Technical School and/or equivalent related work experience

CompTIA A or Network certifications are beneficial but not required

Configuration experience of Microsoft OS VISTA/WIN7/Server/Office suite and basic Linux

1 year PC system related hardware or networking experience is beneficial but not required