Customer Service Representative

Come work for one of the fastest growing pest control companies in the PNW!

Stop Bugging Me Pest Control is a family owned company serving the vast majority of the Puget Sound Area. We are looking to hire a full-time Customer Service Representative to join our team. We are located in the SODO district in Seattle and our team thrives on supporting one another with a customer and employees first culture.

The Customer Service Representative position is responsible for performing daily scheduling and dispatching functions while working with field technicians to meet customer needs. This is a position for someone looking for an opportunity within a local growing company.

Job Functions:

- Answer incoming customer calls from existing customers and potential new customers.

- Problem solve and assist customers with finding solutions or connecting them with resources to progress toward resolution.

- Work with field technicians to gather information and verify accuracy of notes and products used to relay back to customers.

- Work with the supervisor to resolve upset customers who have encountered a problem or have an issue with their service.

- Enter notes and update information on work orders or customer accounts.

- Work with team members to ensure all field technicians and customer needs are being given priority.

Required Qualifications:

-Highly organized, detail oriented, self-motivated and able to meet specific deadlines

-Advanced PC skills with proficient use of Microsoft Office applications including Excel and Outlook required

-Excellent interpersonal skills and a positive attitude that fosters effective relationships

-Fast and efficient data entry - 45 WPM and 10 key by touch.

-Previous customer service experience.