Desktop Support Analyst

Description Join a growing company with a tech-driven focus. We’re looking for a sharp IT Specialist who knows their way around Point of Sale (POS) systems. If you’re the kind of person who gets excited about troubleshooting, tech upgrades, and making things run smoothly behind the scenes, you might just be the hero we need.What You’ll Do:

Provide technical support for POS systems (installation, configuration, troubleshooting).

Diagnose and resolve hardware, software, and network issues

Collaborate with vendors and partners to implement system updates and enhancements.

Assist with database management and security protocols related to POS systems.

Ensure the smooth day-to-day operation of all IT systems, including networks and telecommunication.

Develop and maintain technical documentation for end-users and internal teams.

Offer remote and on-site support to retail locations as needed.

Perform system backups and disaster recovery procedures.

What You Bring:

Experience in supporting and troubleshooting Point of Sale (POS) systems.

Strong understanding of networking, application, and hardware configurations.

Knowledge of retail or hospitality industry IT environments is a plus.

Excellent problem-solving skills and the ability to stay calm under pressure.

Good communication skills to explain tech issues to non-techy people (and keep them calm too).

Ability to juggle multiple priorities and work independently or in a team.

Relevant certifications (CompTIA, Cisco, or similar) are a bonus.

Perks:

Competitive salary with room for growth.

Friendly and tech-savvy environment.

Opportunities to flex your skills and innovate in a dynamic company.

Requirements

Proficiency in Office 365 Familiarity with RF Scanner operation is expected. Understanding of POS - Point of Sale systems is required. Competence in Microsoft Azure is a significant advantage. Experience in Retail Stores is beneficial for this role.Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .