Whatcom Community College - Program Coordinator, Orca Central

Whatcom Community College invites applications for a Program Coordinator (Class Code 107N) position in the College's student welcome center, Orca Central. This position reports to the Associate Director of Orca Central Operations. The Program Coordinator will support critical operations of the Orca Central student welcome center including, Advising, Financial Aid, TRIO & Student Support Services, Transitional Learning programs, and Running Start.

Typical duties include but are not limited to:

-Serve as an initial and primary point of contact at the Orca Central frontdesk with excellent customer service.

-Handle inbound and outbound communication related to Orca Central to provide accurate information about all college programs and make appropriate referrals to campus and community resources.

-Assist with onboarding of new students.

-Answer basic questions for students regarding their enrollment status, financial aid status, and other student record concerns.

-Maintain and update student information as necessary, using tools such as ctcLink, Starfish, and Microsoft Suite.

-Support Outreach by helping with campus tours,organizing, and leading tours as needed.

-Design and produce accessible word processing documents and publications for office use, mailings, and distribution to campus community.

-Support Associate Director with tracking and ordering supplies as needed.

-Support Associate Director with editing /monitoring Orca Central-related web pages.

-Participate in on and off campus training and professional development.

-Support departments on campus who have representation in Orca Central such as Advising, Financial Aid, and TRIO & -Student Support Services. This includes, coordinating appointments, managing in person and virtual drop-in advising, and providing relevant and timely information for general questions.

-Provide information about Transitional Learning, ESOL, Adult Basic Education, High School Completion, and General Education Development. Support application completion and share with Transitional Learning Team.

-Other duties as assigned and appropriate, as determined by AD of Orca Central.

Minimum Qualifications:

-High school graduate or equivalent AND two years of experience in education or related area or equivalent combination of education and experience.

-Proficient in MS Word, Excel,Outlook. Ability to learn new software and programs.

Preferred Qualifications:

-Bilingual (Spanish preferred).

-Associate's degree.

-Experience working with diverse populations and the ability to actively contribute to a work environment that embraces diversity.

-Ability to multitask in a fast-paced environment while maintaining high levels of accuracy and confidentiality.

-Ability to work independently and accomplish program goals and deadlines with minimal supervision.

-Ability to communicate clearly and effectively with individuals and groups.

-Ability to develop innovative ideas that provide solutions to all types of workplace challenges and bring new ideas to supervisor.

-Ability to independently analyze complex problems and judge best solution or action to resolve or respond to difficult situations.

-Experience with facilitating groups and public speaking.

Salary:

-Range 40, full-time Classified salary starting at Step C $3,643.00 per month with periodic increments to $4,517.00 per month.

Benefit Package:

-The position comes with a full benefit package, including health, dental, life, long-term disability insurance and a retirement plan.

-Accrues 8 hours per month of sick leave and 9.33 hours per month vacation leave with periodic vacation accrual increases based on longevity.

Additionally, as a Washington State, public higher education institution, WCC offers the following:

-Whatcom Community College is a qualified employer for the Public Service Loan Forgiveness program (PSLF). If you work for the College full time, have had Direct Loans and are on an eligible repayment plan, you are eligible to apply.

-Full-time employees are eligible to apply and participate in the Whatcom Community College Employee Tuition Program, which provides a tuition waiver for available and eligible WCC courses.

-Full-time employees may qualify for Washington State Paid Family Medical Leave (PFML) benefit.

Start Date:

-As soon as can be arranged with successful candidate.

Application Due Date:

-Applications due on Monday, October 21st, 2024 at 5:00 pm.

How To Apply

A completed application consists of and online application and:

-Cover letter which includes a diversity statement that addresses how you have committed to equity and inclusion in the past and how you might support a diverse workplace and educational environment through this position.

-Current resume.

-Official transcripts of any degrees listed as part of the minimum requirements will be required upon hire, but not as part of the application process.

-List of 5 professional references with contact information.

To apply please visit us at: https://www.whatcom.edu/job-info