Receptionist

You will be part of a dynamic and talented team of professionals dedicated to the highest standards of excellence and quality human services. The position provides transportation to the residents of the YWCA’s Passage Point Homes to transit connections for personal appointments, shopping trips, recreational outings, etc. The position also provides operational and administrative support for the Passage Point Program including answering phones, guest services, transportation coordination, and security support.

The YWCA Passage Point is a supportive housing site with services designed to assist residents who are transitioning from incarceration into the Renton/Issaquah/Maple Valley community. All residents are committed to working toward housing stability and reunification with their children.

This position has a social justice component that requires critical thinking through the lens of racism and intersections with poverty. Knowing the core principals of antiracism and grounding those principles in everyday work are required job skills and core values. As an equal opportunity employer, we highly encourage people of color to apply.

Schedule: Monday-Friday 6:30 am - 11:30 am (with occasional 0630-1330 shifts as needed - possibly twice/month)

Expectations of your role:

The Receptionist is responsible for providing safe, timely and courteous transportation for residents while providing quality service

Adheres to all YWCA Passage Point policies with regard to transport of adults and children

Assists residents with any special needs during transportation, such as carrying packages, opening doors, assisting residents onto and out of the vehicle and to the point of destination

Provides miscellaneous pickup and delivery services as directed

Tracks and coordinates approved transportation destinations

Works in coordination to provide transportation with PP case managers or any YWCA program staff that support PP residents

Answers telephone, responds to requests for information and resources, makes referrals to outside resources, provides customer service to office guests

May perform general office duties including filing, faxing, copying and mailings

Calls for maintenance and repair or replacement office equipment (in consultation with the Program Manager)

May maintain filing systems and performs record-keeping duties for check requests and timesheets

May provide support to Department Director and Program Manager during hiring processes, including logging and organizing applications and setting appointments

Guest sign in and sign out, checking guest list, and ensuring compliant with guest policy with residents.

Assists YWCA staff when requested with deliveries and donations and with volunteer projects

Assure that clients, staff, volunteers and community partners are treated with respect and dignity regardless of race, ethnic background, gender or socioeconomic background.

Performs other duties as assigned

Must have's to be successful:

Must be able to work with ethnically and economically diverse population both children and adults

Experience working with communities of color

Demonstrated understanding of the intersection of racism and poverty

Must have valid Washington State Driver License and insurance and an acceptable driving record. No more than 2 moving violation within a year period and no accidents within 3 years.

Must pass criminal background check and YWCA driving test

Ability to work evenings and weekends

Must be knowledgeable of all safety precautions and comply with safety procedures

Ability to react calmly in emergency situations and be considerate

Ability to work semi-independently without direct supervision by following all policies and procedures and the ability to follow through on assigned tasks

Hours and Rate

Hourly Rate: $20.00

Hours: 25 hours per week

Physical Requirements

Continuously uses speech and hearing abilities in exchanging information with clients, agency staff, employers, representatives of community organizations and other individuals in the community

Frequently sits for extended periods while performing desktop activities

Frequently stands and walks in performing duties in the office

Frequently uses hands and wrists, fingering, handling, grasping, and reaching in using telephones, computers, fax machines and other office equipment and supplies

Frequently bends in obtaining files in drawers

Occasionally pushes and pulls up to twenty pounds

YWCA encourages applicants with a variety of experiences to apply!

At YWCA, we recognize that lived expertise is a powerful asset. This refers to the insights, knowledge, and skills developed by those who have navigated systems and experienced inequity.

Valuing lived expertise helps build trust with program participants, develop culturally responsive programs, and break down barriers to equity. It enriches our collective understanding and enhances our ability to serve communities that are furthest from opportunity.

Mental Health Considerations

All employees of the YWCA interact with clients who have experienced or are experiencing trauma in various forms, including but not limited to, racial trauma, domestic violence, sexual violence, homelessness, unemployment, and financial hardship. As a result, employees are at risk of secondary trauma. We encourage employees to seek support inside and outside the workplace and maintain self-care routines.

Equal Opportunity Employment

YWCA Seattle King Snohomish is an Equal Opportunity Employer. To read more about this, view the EEO is the Law Poster and this EEO is the Law Poster Supplement.

For more information

Contact us at careers@ywcaworks.org with any questions or if you need accommodation for your application.