Resident Services Specialist (Homeowners) (Annually- $52,819- $79,234)
JOB SUMMARYUnder general supervision of the Housing Account Manager, the incumbent performs technical and administrative duties in determining initial and continuing eligibility of applicants and recipients for Housing and Home Repair Programs; counsels applicants and Home Owners on what their rights and responsibilities are and on available support services. Advises participants of applicable Housing policies, procedures, regulations, and guidelines. MAJOR TASKS AND RESPONSIBILITIESThis list is intended only to illustrate the various types of work that may be performed. The omission of specific statements does not exclude them from the position if the work is similar, related or logical assignment to the position.
Assists applicants in completing applications for Home Owners, including needed documentation and verifications; creates and maintains applicant and resident files.
Maintains a list of contacts for available Tribal and non-Tribal support services that might be useful for applicants and Home Owners. Refers and assists applicants and Home Owners as needed, in obtaining those services.
Explains Housing policies and procedures to applicants and Home Owners.
Demonstrates to Home Owners how all heating, plumbing and electrical fixtures and appliances in rental units work. Explains their cleaning and maintenance needs for health and safety considerations, including mold prevention.
Conducts individual and group meetings to facilitate various home repair projects, walkthroughs to determine needs and safety issues.
Educates and demonstrates proper housekeeping for sanitary, health and safety reasons, as needed.
Prepares educational packets, sets up meetings, works directly with applicants and residents to prevent problems from occurring.
Assists Elder Owners with work order request and arranging for vendor repairs or services when needed.
May transport passengers in vehicles.
Because of the Tribe’s commitment to community service and the well being of its members, each employee may be expected to perform a wide range of office and field duties from time to time. Such duties may or may not be related to their regular responsibilities.
EDUCATION - EXPERIENCE AND TRAINING FOR POSITIONHigh school diploma or equivalent, three (3) years experience working with renters or in social services,andone (1) year experience working as an accounts clerk or similar position required. Prior Resident Services training and experience desired. SPECIFIC SKILLS/KNOWLEDGE/ABILITIES REQUIRED FOR POSITIONKnowledge of: General office principles and practices, including recordkeeping, filing and maintaining confidentiality; rental leases, housing policies and social services programs that are available to low income persons; standard business practices; how housing electrical, plumbing, heating and mechanical fixtures and appliances work; dwelling sanitation, cleaning and maintenance standards; mold growth and abatement.Skilled in:computer operation, including Microsoft Word, Excel and other applicable software; verbal communication; conflict resolution; operation of standard office equipment, including copier, fax machines and multi-line telephone; basic math skills; understanding of personal finances and family budgeting.Ability to:Work through conflict to successful resolutions; communicate clearly both orally and in writing; gain the confidence of persons who might be suspicious of the incumbent’s motivations and allegiances PHYSICAL REQUIREMENTSContinuously uses vision and m anual dexterity for computer work and routine paperwork. Frequently listens, talks, stands, or sits for long periods of time. Occasionally walks for long periods of time. Occasionally twists body and/or reaches with arms. Occasionally operates a moving vehicle and uses feet to move controls. Occasionally works outside and may experience exposure to weather. Licenses or Certifications RequiredCurrent and valid Washington State driver’s license.Job LocationUS-WA-Auburnof Openings 1Division Housing Job Status Hourly Type Regular Full-Time Pay Grade 6 - DOE Status Accepting