Associate Operations Support Analyst - Financial Services Investigations - B10 (Hybrid)

The Assoc Ops Sup Analyst role in the Financial Services Investigations team is responsible for in depth investigation and research as well as working with business partners to ensure timely resolution of outstanding general ledger differences. In addition, this role supports new projects / initiatives impacting Financial Services Investigation teams, improving workflow controls and reducing operational risks. Analyze, present, and make data-driven recommendations to senior management and finance partners. Support lean methodologies for improved process efficiencies, without compromising controls. Responsible for supporting FAEM reduction and ongoing key initiatives that pertain to Financial Services Investigations.Analyze group production trends and process flows, support projects and key initiatives, validating process sustainability, and monitoring of investigations. Supports case resolution according to general ledger aging standards, adherence to financial controls and regulatory guidelines. Monitors case types for trends and provide root cause analysis to business partners (Fraud, Legal, Compliance) to reduce risk and promote process improvements. Ensures open items are resolved timely in adherence to banking practices, controls and regulatory guidelines.Responsibilities:

Monitoring the accounts for outstanding items ensuring appropriate and timely escalations and resolution to ensure meeting aging general ledger benchmark standards.

Monitoring and assigning workflow to ensure completion daily; ability to step in and assist with processing/approving when needed.

Updating procedures, ARCMs and controls when applicable for all processes.

Training and coaching team on various processes

Prepare basic presentations for management as well as be able to speak to accounts within responsibility and paths to issue resolution.

Hold calls with business partners and technology to work through breaks and aged outstanding differences.

Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citibank, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

2-3 years of relevant experience preferred

Knowledge of Business Banking, Citi Commercial and Consumer Banking Products and Services as well as accounting and reconciliation experience would be beneficial

Proficient in Microsoft Office, most importantly Excel

Proven problem-solving and negotiation skills

Consistently demonstrates clear and concise written and verbal communication

Education:

Bachelor’s degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.>>>HOP TO HOP eligible for those locations listed on this posting<<< Schedule Monday to Friday 8:00-430 (based on candidate's time zone) Preferred Skills/Experience: AccountingGeneral LedgerReconciliationResearch and InvestigationCommunication Written and verbalJob Family Group: Operations - CoreJob Family: Operations SupportTime Type: Full timePrimary Location: Ofallon Missouri United StatesPrimary Location Full Time Salary Range: $50,600.00 - $70,600.00In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.Anticipated Posting Close Date: Oct 18, 2024Citi is an equal opportunity and affirmative action employer.Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm) .View the "EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) " poster. View the EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCPEEOSupplementFinalJRFQA508c.pdf) .View the EEO Policy Statement (http://citi.com/citi/diversity/assets/pdf/eeoaapolicy.pdf) .View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp%20EnglishformattedESQA508c.pdf)Citi is an equal opportunity and affirmative action employer.Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.