SBIFF Film Center Staffing

Company Information

SBIFF is a 501(c)(3) non-profit arts and educational organization, best known for the main film festival that takes place in February each year. SBIFF also runs a state-of-the-art arthouse cinema year-round, the Riviera Theatre, focusing on independent and foreign cinema as well as many industry screenings featuring Q&As with actors, directors, producers, etc. SBIFF is soon to open the Film Center, a 5-screen theatre at 916 State St. to expand our mission to engage, enrich, and inspire people through the power of film.

Job Description

We looking to hire motivated, teamwork-oriented staff to provide the best possible experience for our guests. We are hiring theater staff, supervisors, as well as assistant managers. The Film Center will be operating 7 days a week, open on all weekends and holidays. Staff will be tasked with assuring that the theatre runs smoothly so that every single guest has an outstanding experience.

Ensure successful daily theatre operations by:

Providing service that is friendly, helpful and fast

Maintaining facilities that are clean, safe and in good repair

Providing an experience that is comfortable, distraction-free and picture-perfect

Serving fresh, appetizing and properly prepared snacks and beverages

Responsibilities – Theater Staff

Reports to Supervisors, Assistant Managers and General Manager

Greeting customers and visitors in a professional manner

Providing movie, special event, and general theatre information

Processing ticket and concession orders through the POS system, including credit cards and cash handling

Preparing concession orders as requested, including popcorn, drinks, candy and snacks

Cleaning auditoriums after each screening

Watching for safety or security issues (trip hazards, lighting, suspicious persons, etc.) and reporting to management immediately

Performing nightly closing duties including equipment cleaning, re-stocking and anything else required for the next day’s operation

Preforming basic weekly cleaning duties and tasks assigned to you by your supervisors

Responsibilities – Theater Supervisor

Reports to Assistant Managers and the General Manager

All theater staff duties, in addition to the following:

Counting the safe fund and being responsible for all cash on the floor, including maintaining each cash drawer, getting change and preforming cash deposits as necessary

Counting all cash drawers at the end of the night, completing the necessary cash reconciliation, and other end-of-night paperwork/reports

Counting inventory, entering it into the POS system, and resolving any discrepancies

Keeping a good eye on all aspects of the theater operation, including Theater Staff, projection/sound systems, POS systems, and ensuring excellent customer service

Assigning tasks to Theater Staff and confirming that they are completed

Operating the projection system, sound and lights for each screening (we will provide training)

Managing incoming film content, ingesting content into the projectors, receiving and ingesting decryption keys for each film, making playlists, including assigned trailers and advertising

Completing a detailed daily theater walk-through of all areas of the building, including auditoriums, concession stand, storage closets, staff areas, etc.

Responsibilities – Assistant Manager

Reports to General Manager

All supervisor duties, in addition to the following:

Having a good understanding of all aspects of the theater operation

Monitoring staff to ensure the best possible customer service and guest experience

Maintaining and frequently checking company emails and responding in a timely manner (during work hours)

Creating the weekly staff schedule, taking into account staff availability

Complete a weekly spreadsheet of theater performance to track various metrics over time

Train staff on all levels as needed

Work with the projection system daily to make sure all upcoming films, decryption keys and playlists are accurate and that the screenings have been scheduled accordingly

Prepare the paperwork and materials for the weekly armored cash pickup

Place a weekly order with the bank to receive small bills/quarters

Finalize inventory counts that supervisors enter in the POS system and investigate any discrepancies

Reboot all projectors and servers weekly

Test all films on screen to ensure picture quality, sound and subtitles (if required) are all up to our standard

Work with the POS system to enter bookings, received orders, enter spoilage and anything else that may be required

Candidates For All Positions Need To Be

Comfortable communicating and working with guests, supervisors, and peers

Standing for an extensive period, walking, and lifting on a frequent basis

Committed to contributing to a team-oriented atmosphere with a positive attitude

Professional and respectful in appearance and conduct

Punctual in all responsibilities

Happy to assist guests and co-workers

Available to work evening hours, weekends, and holidays

Strong verbal and interpersonal communication skills

Accurate cash handling and math skills

Position Requirements

Theater Staff – Entry level position, no experience necessary but previous cash handling/POS skills preferred

Supervisors – Previous supervisory experience, accurate cash handling skills, any tech/AV knowledge preferred but not strictly required (can be learned on the job)

Assistant Manager – Supervisor experience of more than 2 years, excellent cash handling skills, proven ability to lead and motivate a team, good understanding of Microsoft Office and Google Docs, tech/AV experience preferred (can be learned on the job)

Compensation/Perks

Hourly wage

- Theater Staff – starting at $16.50/hour

- Supervisors – starting at $18.00/hour

- Assistant Managers – starting at $19.00/hour

Free movies at the SBIFF Film Center and the Riviera Theatre (upon approval)

Access to special events/premieres/screenings with Q&As (upon approval)

Hours of Operation

Times depend on film schedule and runtimes

Friday and Saturday - 12:00pm - 12:00am

Sunday through Thursday 1:00pm - 10:00pm

How to Apply

Email a resume and cover letter.

SBIFF is an equal opportunity employer and makes all employment decisions without regard to race, religion, color, sex (including pregnancy, sexual orientation and gender identity), national origin, disability, age, genetic information, or any other status protected under applicable federal, state, or local laws.