Senior Engagement Manager- DMS & Drafting Solutions

Do you enjoy solving technical problems to deliver valuable customer results? Can you collaborate with teams to implement initiatives that make a difference? About our TeamLexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX (https://www.relx.com/) , a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today’s top model creators for each individual legal use case.About the RoleAs an Engagement Manager you will engage with clients as their first point of contact. Your objective is to efficiently and effectively plan and coordinate projects. You will successfully implement the assigned product(s) for clients. This includes pre-sales activities, pre-installation assessment, and systems analysis as required, software installation, as well as post-installation implementation assessment.You will also take on additional responsibilities within DMS Drafting Solutions. Responsibilities

Managing the overall success and client satisfaction with DMS and Drafting Solutions projects and will be responsible for a portfolio of clients

Helping clients to plan the implementation projects, including setting up engagements and planning sessions with key stakeholders

Ensuring projects are initiated promptly, reflecting the client’s expectations

Creating project reports to communicate the status to key client stakeholders and Integration Services business functions

Tracking the performance of projects to meet expectations and timelines, as well as manage risks and any issues the projects may encounter.

Curating product enhancement requests received from clients, manage the process of review with the product organization, and coordinate responses to clients

Requirements

Demonstrate problem-solving skills – Be able to quickly mitigate challenges so they don’t affect project outcomes

Have familiarity with Generative AI, Microsoft products, including Windows Server and Document Manage Systems such as iManage, and NetDocuments

Be proficient knowledge of HTML and XML

Have great analytical skills and an ability to collect and analyze input from multiple sources

Have great time management skills to meet frequent and possibly conflicting deadlines and work schedules

Display excellent verbal and written communication skills, including listening carefully and influencing and networking with a broad spectrum of internal colleagues and external clients

Work in a way that works for youWe promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, we will help you meet your immediate responsibilities and your long-term goals.

Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive

Working for youWe know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits

Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan

Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs

Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity

Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits

Health Savings, Health Care, Dependent Care and Commuter Spending Accounts

Up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice

About the BusinessLexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services. LexisNexis, a division of RELX, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120. Please read our Candidate Privacy Policy (https://www.relx.com/careers/join-us/privacy) . RELX is a global provider of information and analytics for professional and business customers across industries.We help scientists make new discoveries, lawyers win cases, doctors save lives and insurance companies offer customers lower prices. We save taxpayers and consumers money by preventing fraud and help executives forge commercial relationships with their clients.In short, we enable our customers to make better decisions, get better results and be more productive.