Engineer II

Company SummaryDISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building America’s First Smart Network™.Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Mobile and Gen Mobile. Department SummaryOur Wireless Technology organization is transforming the future of connectivity. We’re doing it by building the country’s first virtualized, standalone 5G wireless network from scratch. The foundation of a connected world, it’s a network free of the limitations of the past, and flexible enough to satisfy all the social, economic and transformative needs of the changing world.Job Duties and ResponsibilitiesThe Engineer II will be supporting DISH Wireless’ 24/7 Network Operations Center. The Engineer II will work closely with the RAN Vendors/Engineering, and peers across Dish to ensure that wireless projects and new initiatives to ensure platform related outages are resolved within SLA. The Engineer II will be responsible to observe & fix the RAN network, creating & provide initial troubleshooting of Mavenir & Samsung related incident tickets. The Engineer II will work with a sense of urgency to solve issues efficiently and effectively to restore service to our customers, escalating issues to Advance Ops when necessary. This position will escalate complex issues to our Advanced Operations & Engineering resources, and will determine root-causes for failure and develop corrective actions. Corrective actions can range from configuration changes to developing new operational procedures. This position will contribute to on-going process improvement reviews using Key Performance Indicator (KPI) metrics to eliminate errors, maximize hardware/software efficiencies, and increase service up-time leading to an overall excellent customer experience.Key Responsibilities:

Own responsibility for end-to-end monitoring of the RAMS EMS’s & observability tools

Own responsibility to provide technical troubleshooting expertise in resolving the incidents & be the subject matter expert on RAN (Mavenir & Samsung) domain

Own responsibility to handle Outages/Service degradations, perform initial RCA and coordinate with vendors, Engineering teams to compose final RCA

Own responsibility of Market chat groups, initial troubleshooting & necessary support

Support site monitoring/health checks following maintenance activities (CR’s)

Oversee the incident management process and team members involved in resolving the incident, as well as driving Ticket management analysis and follow-up until closure

Assist with prioritizing/deprioritizing incidents according to their urgency and impact on the business

Collaborate and escalate issues with the FIM, Advance Ops, Engineering & Vendor teams when critical/time sensitive support and resolution is needed

Manage outage and emergencies, including the agreed assurance KPI’s & SLA

Work in close collaboration across multiple functions within Dish: RF, Deployment & Integration teams, Tech Dev, Core, Cloud Infra, Network Engineering & Market teams to document troubleshooting steps & methods to improve processes

Assist in driving resolutions for customer complaints (CXO) within service level agreements (SLAs) and ensure effective operational performance and management.

Own responsibility for Trouble Tickets updated with all the technical details, and troubleshooting MOP’s & templates

Responsible to ensure the Open Incident backlog is at optimum levels

Maintain the National Level Availability >99.50%

Manage internal, external and customer incident escalations and follow-ups as well as process adherence

Contribute to ongoing process improvement reviews, identifying areas for automation and overall efficiency improvements increasing service up-time and overall customer experience

Skills, Experience and RequirementsEducation and Experience:

Bachelor/Master's degree or equivalent.

Minimum of 2-4 years of telecom/wireless experience working in a RAN domain

Skills and Qualifications:

Extensive understanding in 5G ORAN split functions (RU, DU, CU, CP, UP…)

Extensive understanding and experience in RAN/vRAN software architectures in a virtualized environment

Extensive understanding of RF Radio operations over eCPRI interfaces. Includes CSR, DU and timing configurations

Extensive understanding of software systems/services running virtualized ORAN functions

Understanding of latency considerations and issues from gNB to Data Center locations

Understanding and experience with virtualized networks, orchestration and automation across a large network architecture

Thorough understanding of vRAN/ORAN architecture described in 3GPP standards (Rel 15 & 16)

RF Design, Optimization and performance improvement experience is a plus

Deep understanding of LTE, VoLTE, 5G VoNR L2/L3 call flows with ability to understand and analyze traces (PCAP, GNB traces)

Motivated to grasp higher-level technology issues and troubleshoot to resolution

Focused to work under pressure related to the scale of business impact and build strong working relationships both internally and externally

Reliable, open and capable of working with minimum supervision

Flexible, analytical thinker

Enthusiastic and keen to learn new technologies and approaches

Self-motivated, achievement-oriented with excellent people management skills and an ability to perform challenging tasks individually with ease

Focused on being detail-oriented with strong organization skills

Displays ability to work in a fluid atmosphere, handle multiple tasks and set priorities

Salary RangesCompensation: $83,160.00/Year - $136,628.00/YearBenefitsWe offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities and a flexible time away plan. All benefits can be viewed here: DISH Benefits .The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check.This will be posted for a minimum of 3 days or until the position is filled.We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer - Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. We are a true merit-based organization and work hard so there are no artificial barriers to one's potential success. DISH is committed to a workforce where everyone's opportunities are limitless. Please note that you may redact or remove any information that identifies age, date of birth or dates of school attendance/graduation from your application documents before submission and throughout our interview process.