Area Leader
Note: This position requires willingness to work a variable schedule which includes hours in the evening and morning/early afternoon, depending on current business needsAs an Area Leader, you will manage the daily operations of a team of 15 to 30+ Service Valets across 20 to 30+ apartment communities, ensuring effective waste and recycling collection and promoting a culture of excellence and safety. This role combines in-field supervision with administrative tasks performed from a home office.Salary Range: $43,888 - $48,000Company Vehicle ProvidedWork Environment: You will primarily work in-field at community properties with some duties performed remotely from a home officeSchedule: This position requires willingness to work a variable schedule which includes hours in the evening and morning/early afternoon, depending on current business needs. Flexibility is required as client needs may vary; please discuss your availability with our recruiter or operations leader.Responsibilities:
Lead a team to ensure the consistent daily and nightly completion of resident doorstep trash/recycling/compost pickup, driving service excellence
Create and manage schedules for Service Valets in collaboration with the Operations Manager, considering labor budget and staffing needs
Provide on-call support to Service Valets and assigned communities
Drive system (iValet) compliance through consistent communication, training, and development of all Service Valets
Ensure all service tasks are completed within designated timelines and maintain high standards of service
Oversee adherence to safety and collection policies, and proper use of personal protective equipment (PPE)
Conduct monthly virtual training sessions and regular physical check-ins to keep Service Valets updated on safety practices and address operational concerns
Actively monitor for safety incidents, report any occurrences promptly, and quickly respond to any quality or safety issues
Address concerns raised by residents and conduct regular property visits to ensure client satisfaction and maintain quality standards
Track performance against key performance indicators (KPIs), analyze data to identify trends, and recommend productivity improvements
Foster a supportive environment, promoting a welcoming and inclusive atmosphere to help retain Service Valets
Provide coaching and mentorship, addressing associate development needs through targeted training opportunities
Attend team meetings virtually, in person, or off-site as required, driving iValet app compliance and overall professional development
Perform other duties as assigned
Qualifications:
High school diploma or GED equivalent
Proven track record in building and leading successful teams
Strong analytical skills with experience in data analysis and spreadsheets
Proficiency in MS Word, Outlook, Excel, and PowerPoint
Solid understanding of basic employment law and customer service principles
Strong ability to prioritize tasks and manage workload to meet client needs and deadlines
Exceptional communication skills, strong organizational ability, and a high level of integrity and accountability
Physical Requirements and Special Conditions of Employment:
Ability to lift/carry up to 50 lbs., navigate stairs, bend, and reach overhead
Work/drive outdoors and in varying weather conditions
Ability to tolerate unpleasant odors
Must possess a valid driver’s license and safely operate a company vehicle following local and state rules, as well as company policies
Comprehensive Benefits for Full-Time Associates:
Health Benefits: Medical, dental, and vision coverage for you and your family, including a Healthcare Savings Account (HSA) with employer contributions and Flexible Spending Accounts for healthcare and dependent care.
Financial Security: 401k Savings Plan with company match, comprehensive insurance options including disability, life, AD&D, and business travel.
Paid Time Off: Up to 20 days of PTO per year, plus 10 holidays, 1 floating holiday, and 1 volunteer day.
Professional Development: Tuition reimbursement up to $5,250 per year and access to our online education center.
Additional Benefits: Referral bonuses, pet insurance, associate assistance programs, relief fund, discount programs, rewards, recognition, and free access to Torch Fitness virtual programs.
The final compensation will be determined based on various factors, including the candidate's location, level of experience, and skill set. As such, it may fall outside the range listed above.The application window is anticipated to close 60 days from the date the job is posted.#LI-AC1Are you a current Valet Living employee? If so, click here (https://www.myworkday.com/wday/authgwy/valet/login.htmld) to apply.Valet Living is an Equal Opportunity Employer that values the strength diversity brings to the workplace. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law. Valet Living is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please contact us at accomodationrequest@valetliving.com and let us know the nature of your request along with your contact information.Please note, this is a dedicated e-mail box designed exclusively to assist applicants with accommodation requests in relation to Valet Living's recruiting process. Inquiries about the status of applications will not receive a response from this e-mail box. We will make accommodations during the recruitment process in accordance with applicable law. As the leading amenity-services provider in the multifamily industry, Valet Living offers unique career advantages, like our philosophy of “better tomorrow,” which means we invest in our associates with onboarding and training programs. Like working with the industry’s finest and a people-centric setting defined by recognition, rewards, and career pathing. And our Service Valet role includes the chance to earn, remain active, think, and enjoy me-time. Clearly, the difference is in our details.Join a growing industry leader where we care about the details that make a difference in your career: Valet Living. For nearly 30 years, we’ve provided the most-used amenity services in the multifamily industry. We deliver increased asset value, reduced workload for onsite staff and improve the resident experience. With industry-leading tech and 8,000+ trusted associates, Valet Living serves 2 million+ homes nationwide. Valet Living is a portfolio company of the private equity group GI Partners.http://valetliving.com Valet Living Associates: Privacy Notice,Effective Date: January 1, 2020 https://www.valetliving.com/applicant-privacy-notice/