Product Suppt Mgr IV

SummaryBe a results-oriented leader that provides service support and delivery for banking applications and processes. Coordinate the efforts of cross-functional teams to accomplish application support objectives. Demonstrate success with building and maintaining professional relationships. Perform and oversee system analysis and management responsibilities for initiatives related to applications. Ensure company, business unit and departmental policies and guidelines are followed in the performance of assigned duties. Be organized and able to learn new concepts quickly.Responsibilities

Banking application support

Performing and coordinating incident, problem, change and release management functions.

Successfully implementing application changes and updates.

Leading incident and problem management efforts.

Developing comprehensive support and disaster recovery plans.

Developing sound understanding of the technical landscape to include banking applications, integrations, customizations and enhancements.

Creating and maintaining current documentation at the application level.

Vendor Management

Coordinating vendor efforts for development and support.

Developing relationships to establish communication and escalation channels.

Ensure application development managers plan, test, and implement application changes and software updates.

Frequent interaction with business and/or user community:

Gathering and analyzing functional and technical requirements for business solutions.

Providing management over projects and resources for existing banking applications and other IT projects to ensure schedule, budget, quality and scope objectives are met.

Prioritizing service requests (projects, enhancements, maintenance, and upgrades).

Developing action plans and successfully delivering on them to fulfill service requests.

Participating in enterprise projects as the information technology project coordinator or application subject matter expert.

Team Lead for the Product Support Management team:

Onboarding of new team members, including:

Interviewing, hiring, preparing and training.

Coaching, counseling, motivating, and training existing team members.

Preparing and delivering performance reviews, disciplinary actions, and annual action plans.

Leading regular team meetings and fostering a frequent feedback loop.

Skills

Basic project management skills required; advanced skills preferred.

Familiarity with Information Technology Service Management (ITSM) and service delivery principles.

Exceptional verbal and written communication skills.

Education & Experience

Bachelor’s degree in finance, accounting, business administration, computer science or related field.

Demonstrated experience with financial services products and segments, including core banking, digital banking and other applications serving retail and commercial clients.

Physical RequirementsThe work environment is typical of a standard office or retail banking setting. The position is sedentary, involving sitting most of the workday; however, the position will involve moving about the workspace to reach entrances/exits, restrooms, conference rooms, or other areas within the work environment. Reaching may be required involving the ability to move arms in any direction. Office equipment, such as a computer and telephone, will be used requiring the ability to manipulate a keyboard, mouse, and/or keypad. The ability to decipher a computer screen or written documents is necessary. The ability to express or exchange ideas; impart information to clients, coworkers, or the public; or to convey detailed or important instructions; is required. The ability to receive and understand detailed information shared through oral or written communication is required.BenefitsFull‐time associates are eligible for our benefits package:

Medical

Dental

Vision

401(k) plan

Company paid life insurance

Short and Long-term disability insurance

Company paid vacation, paid leave and holidays

This position will remain open until a qualified applicant is hired.Equal Opportunity Employer/Disabled/VeteransAcademy Bank and Armed Forces Bank provides equal employment [and affirmative action] opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. If you need an accommodation for any part of the employment process, please e-mail humanresources@dfckc.com.