Email Engineer/Senior Email Engineer

Reference #: R-0000025820

CompanyFederal Reserve Bank of PhiladelphiaThe Federal Reserve Bank of Philadelphia is one of the 12 regional Reserve Banks that, together with the Board of Governors in Washington, D.C., make up the Federal Reserve System. It helps formulate and implement monetary policy, supervises banks and bank and savings and loan holding companies, and provides financial services to depository institutions and the federal government. The Federal Reserve Bank of Philadelphia serves eastern and central Pennsylvania, southern New Jersey, and Delaware. You will report into the Philadelphia office, following a hybrid work schedule.When you join the Federal Reserve-the nation's central bank-you'll play a key role, collaborating with leading tech professionals to strengthen and protect our economic, financial and payments systems. We dedicate more than $1 billion to technology each year to support the Federal Reserve and our economy, and we're building a dynamic and diverse team for our future.Bring your passion and expertise, and we'll provide the opportunities that will challenge you and propel your growth-along with a wide range of benefits and perks that support your health, wealth, and life. In addition to competitive compensation, we offer a comprehensive benefits package that includes tuition assistance, generous paid time off, top-notch health care benefits, child and family care leave, professional development opportunities, a 401(k) match, on, and more. All brought together in a flexible work environment where you can truly find balance.This job reflects the higher level of a dual grade job posting.Candidates who have less experience, education, or qualifications may also be considered for the lower level.Develop conceptual, logical, and physical IT engineering designs, that support the infrastructure requirements of varying levels of technical and business application projects. Analyze our requirements, as it relates to technical infrastructure design, and ensure traceability of the design to the our requirements. Assess testing requirements and prepare testing strategies and preparing implementation and transition plans. Provide technical support as 3rd level for customers.You will support End-user Services (EUS) Email Service's ongoing goals of enhancing the Federal Reserve System's usage of email and collaboration technologies to support our needs while delivering reliable and secure services with a high degree of focus on quality, innovation, and communications through documentation.

Provide solutions in an Agile environment with other Engineers and Product Owners to scope, develop, engineer, and provide support for the messaging and collaboration technologies.Assume project management responsibilities for messaging and collaboration projects.

Obtain an understanding of collaboration product functionality through interaction with EUS technical staff, formal education with the product, and hands-on testing and implementation.Investigate new technologies that offer opportunities to enhance the EUS' messaging and collaboration product portfolio.

Provide input to management to help assess and plan future direction in the System collaboration infrastructure.What You Will Do:

Perform resolution of complex hardware, environmental software operating systems and subsystems.

Oversee problem avoidance actions.

Analyze and revise existing system logic and documentation.

May authorize risk level changes and recommend solutions to minimize and prevent system interruption.

Recommend and select new software/hardware.

Perform change and problem management using standard tools.

Ensure conformance and compliance with existing system standards.

Measures performance to ensure operation.

Lead technical/complex projects using FRIT/System staff and resources. Follow and ensure adherence to technical standards for programming and design techniques.

Trains System technical staff n use of software/hardware tools following required standards and procedures.

Monitor compliance with internal audit requirements and Information Security Manual guidelines.Knowledge:

Comprehensive knowledge about principles in functional area.

General knowledge of department/services, Reserve Banks, and System operations, policies, procedures and technologies.

Excellent interpersonal, creativity, attention to detail, and oral and written communications skills tailored for the intended audience.

You are responsible for understanding and applying risk management disciplines.What You Have:

Experience with Microsoft Exchange Online.

Understanding of cloud technologies, specifically around Microsoft Azure and AWS.

Experience supporting Mail relay environments, B2B (Business to Business)/External collaboration support knowledge, Security logging/reporting and Microsoft O365, as well as PaaS, IaaS, and SaaS services.

Understanding of the role of DNS in mail flow, phishing, spoofing, quarantine, (email security in general).

Knowledge of email encryption tools and capabilities.

Hands on experience with PowerAutomate, Powershell etc.

Familiarity with Agile concepts and JIRA, build requirements and user acceptance, predict and resolve roadblocks, test and develop deployment plans, create support documentation, and present/cross training team and second level support.This job reflects the higher level of a dual grade job posting.Candidates who have less experience, education, or qualifications may also be considered for the lower level.Education and Experience:

Bachelor's Degree or equivalent experience with 6 years of relevant work experience.

Other Requirements: Working Conditions: Will require the use of standard office equipment such as computers, phones, photocopiers. Physical Demands:

Requires some degree of sitting (for prolonged periods of time), standing, lifting carrying, pushing, pulling more than 20 lbs.

Hours of Work: May require extended work hours.

Occasional travel including overnight stays may be necessary.

Will be subject to on-call rotation.

May be exposed to moderate noise from equipment.The salary grade for this position is: Grade 15/16. Final salary and offer will be determined by the applicant's background, experience, and skills, and internal equity and alignment with market data.We offer a great benefits package that features:

Medical (4 options), Prescription, Dental (3 options), and Vision Insurance with no waiting period

401k/Thrift Plan with generous employer match

Employer-funded Pension Plan

Paid Vacation/Sick Time & Holidays

Monthly $100 Commuter Allowance

Flexible Spending Accounts and Healthcare Spending Accounts

Flexible Work Schedule available in most departments

Life Insurance and Long Term Disability Insurance

Tuition Reimbursement (undergraduate and graduate)

Parental Leave

Free onsite 24/7 Fitness Center including training classes, Peloton bikes and locker room / shower facilities

Onsite Cafeteria & Coffee Shop

Additional Convenience Benefits, Discounts and MoreAdditional Information:

The Federal Reserve Bank of Philadelphia takes your information privacy seriously.Federal Reserve Bank of Philadelphia staff will only email you from the "@phil.frb.org" domain or through the Workday system "rb@myworkday.com". If you are initially contacted by phone, feel free to request that the caller provide you with their email address to validate their identity. If you have any questions about the