Senior Manager - Product Strategy

DescriptionYou Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.GCS is the B2B payments division of American Express, enabling businesses globally to pay for and finance what they need to grow their businesses. GCS provides a suite of payment and lending products, solutions for travel and everyday business spending, cross border payments, global currency solutions, and business financing.As our customers are changing the way they work and pay, we have been evolving with them by developing B2B partner-embedded and automated payment solutions so that we are seamlessly coordinated into customer ecosystem. The B2B Solutions team is focused on building new business models, key partnerships, value propositions, and go-to-market plans that will address all customer segments, from Small businesses to Large and Global clients. This business has doubled in customers and volume over the last few years and requires focused attention on customer experience management and overall roadmap.How will you make an impact in this role?

Set the long-term product strategy for our largest digital B2B payments solution, Buyer Initiated Payments (BIP), and define how it fits into our broader B2B solution portfolio long term

Enable the Account Management organization to offer enhancements at scale, launch into new segments and improve the way we engage with our customers

Drive uptake of new BIP product features that offer greater flexibility for our Buyer and Supplier customers

Transform the B2B Buyer digital experience by linking to other B2B assets

Responsibilities

Define BIP’s product strategy and positioning within the B2B product portfolio and gain consensus across partners to ensure sustainable growth

Cultivate a deep understanding of customer needs from existing portfolio and pipeline in order drive roadmap enhancements

Support Sales and Account Management teams to prioritize high-potential opportunities and identify improvements to collateral, training and customer targeting

Help launch new features and expand into new markets, leveraging insights from our top customers to ensure scalability

Understand current B2B landscape for customers while identifying unresolved pain points

Collaborate with B2B Solutions partners to drive the future of our Product set through both proprietary and partner channels

Lead internal partnerships to drive continued improvement and growth

Maintain a pulse on the external environment in our space and identifying where Amex should pursue incremental opportunities

Minimum Qualifications

5 years' experience in management consulting, corporate strategy and/or payments product management

2 years’ experience leading a multi-rail B2B payments solution (i.e., ACH, ACH , Virtual Card)

Critical thinker and initiative-taker with strong problem solving and analytical abilities

Proven ability to collaborate with Field, Product Development, Pricing and technology teams to deliver product enhancements, process improvements or major sales initiatives

Enjoys shifting from whitespace strategy design to leading tactical, in-year initiatives that drive product uptake

Strong P&L approach – able to consistently link potential enhancements to customer need and bottom line

Bias towards action – proactively engages with partners to identify and remove barriers to progress

Outstanding relationship management skills across a diverse network, including collaborating with and influencing partners and leadership

Excellent verbal and written communication skills and executive presence, including the ability to present to and work with senior leaders

Demonstrates a growth mindset that embraces change and is adaptable to a dynamic, fast-paced environment

Solid understanding of B2B payment products and buyer/supplier ecosystems

Bachelor's degree or equivalent years of experience

Preferred Qualifications

Experience in supply chain finance and/or receivables finance; FinTech or digital payments platform/provider

Experience launching/scaling new products or features in the corporate or B2B payments space

QualificationsSalary Range: $90,000.00 to $165,000.00 annually bonus benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries

Bonus incentives

6% Company Match on retirement savings plan

Free financial coaching and financial well-being support

Comprehensive medical, dental, vision, life insurance, and disability benefits

Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

Free and confidential counseling support through our Healthy Minds program

Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.Job: ProductPrimary Location: US-New York-New YorkOther Locations: US-Georgia-Atlanta, US-Arizona-Phoenix, US-Florida-SunriseSchedule Full-timeReq ID: 24014479