Ticketing & Membership Associate (WildLanterns, Temporary)

TITLE: Ticketing & Membership Associate (WildLanterns, Temporary)

SALARY & FLSA: $20.00 per hour/year; FLSA non-exempt

OPENING DATE: 10/8/24

CLOSING DATE: 11/7/24 (May close sooner if a sufficient number of applications are received.)

JOB TYPE: Part-Time, Temporary

UNION: Non-Represented

OPENINGS: 17

LOCATION: On grounds

DEPARTMENT: Admissions

This position will average 20-25 hours per week. Shifts will range from starting at 3:30 pm to ending at 9:00pm and will be an average of 4 to 5 hours long. This position will end on 1/19/2025.

HOW DO YOU ZOO?

More than 1.3 million people visit Woodland Park Zoo each year. We connect people with wildlife and remind them of what’s at stake in our changing world. Our job is to motivate people to take action and provide them with the tools needed to join us in saving endangered species. Working for the zoo means upholding our mission, “To save wildlife and inspire everyone to make conservation a priority in their lives.” Apply today and show us how you zoo.

WHO YOU ARE

As our new seasonal Ticketing & Membership Associate, we know you will be successful in this role because you are:

Punctual and Reliable: You show your respect to others and your loyalty by consistently staffing your shifts on time.

Flexibility: You welcome role variety so you may have back-to-back shifts running the carousel to greeting guests at fee-based exhibit.

Cash Handling: Balancing your register at the end of the day is easy as you take care to properly receipt your credit and cash transactions.

Guest Experience: You relish in the opportunity to make the first and last guest interaction that is memorable and makes them want to plan their next visit to the zoo.

Positive Attitude: You love the hustle and bustle of a boisterous crowd, offer options to resolve frustrations, and are happy to answer the same inquiries again and again with a smile.

YOUR PRIMARY RESPONSIBILITIES

Sell zoo membership, general admission, and promote zoo products and experiences

Handle various payment types, operate cash registers, point of sale terminals, and maintain a cash drawer.

Expedite visitor entry, establish queuing lines, and help with crowd control in a customer friendly manner (i.e. carousel)

Provide customer service information and assistance to the public and staff in person or on the phone including: general information, educational/interpretive programs, and special events.

Ensure a safe environment for visitors, staff, and volunteers; monitor key areas and entrances and report safety concerns to supervisor in a timely manner.

Set-up, organize, arrange, and maintain any necessary equipment or program items.

QUALIFICATIONS

High school diploma or General Education Degree (GED) and one (1) or more years related experience or an equivalent combination of education and experience.

Demonstrated good cash handling skills.

Successful applicants must live and work in Washington State to perform this role.

Applicants must be at least 18 years old.

BENEFITS

The Woodland Park Zoo offers part-time staff the following benefits:

4 complimentary Zoo tickets per year plus other discounts and perks

Annual Zoo membership after 90 days as a Regular employee

Paid vacation, sick, holiday, and personal holiday time, pro-rated based on standard hours

403(b) Retirement Plan  

Free staff parking

Employee Assistance Program (EAP) 

SELECTION PROCESS

Application: Please include a resume with your application through our Zoo Careers site at zoo.org/jobs. Please be sure to list or upload copies of all relevant training and certifications on your application. The zoo may review existing application pools to fill this position or use this pool to fill future vacancies. 

This opportunity is open to all candidates that meet the qualifications. Woodland Park Zoo values diverse perspectives and life experiences. Applicants will be considered regardless of race, color, creed, national origin, ancestry, sex, marital status, disability, religious or political affiliation, age, sexual orientation, or gender identity. The zoo encourages people of all backgrounds to apply, including people of color, immigrants, refugees, women, 2SLGBTQ, people with disabilities, veterans, and those with diverse life experiences. Woodland Park Zoo is committed to providing access and reasonable accommodation in all its services. If you need accommodation in the application or interview process, please contact our recruiting team at careers@zoo.org.

Screening: We will review applications and select some candidates for screening calls. Final candidates will be invited for virtual or in-person interviews.

Offer: Job offers are contingent on the verification of credentials and other information required by the employment process including the completion of a background check.