Customer Associate

QUALIFICATIONS INCLUDE:

High School diploma or equivalent

Successful completion of training program

Ability to demonstrate and maintain good safety record

Proficiency with the Microsoft Office suite and other computer applications

Excellent attendance record

Valid driver's license and satisfactory driving record

Ability to work all regularly scheduled shifts; occasional weekend, evening or holiday call outs in response to emergency situations

Ability to pass a drug test and a background check

DUTIES INCLUDE:

Accept customer payments and post the same day

Balance cash drawer daily; make bank deposits Input and completion of service orders

Meet or exceed performance standards, as determined by NorthWestern Energy, including time spent at workstation and time engaged with customer interactions

Adhere to quality assurance to include call monitoring

Coordinate with other NorthWestern Energy employees to find relevant information and take necessary action

Explain rate changes and bill calculations as necessary

Administer credit program within prescribed scope

Listen and respond appropriately to customer needs while reviewing and entering data on a computer

Type memos, e-mails, and other correspondence in an accurate timely manner

Respond to emergency situations professionally and accurately by following established policy and procedures

Perform calculations to determine customer payments and other account related activity

Assist customers using established policies and procedures

Respond professionally and positively to customer complaints or inquiries

Work effectively in a team and in close proximity of teammates

Maintain confidentiality of customer and other confidential information

Ensure proper entry of union payroll for bi-weekly processing

Ensure proper coding and processing of purchase card transactions and AP invoices

Support the new construction process through administrative SAP functions, payment processing and service order creation

Assist customers with local permitting requirements and basic construction standards

Support local operations with SAP notification processing and other data entry as required

Respond appropriately to internal requests and work across business units to ensure processes and procedures are being upheld

Analyze and prioritize workload to ensure that all customer and business needs are meet in a timely and appropriate manner

Adhere to company safety standards and the Code of Business Conduct & Ethics

Ensure all actions are consistent with NorthWestern Energy's values, mission, and strategic business objectives

Full-time position.$18.00 - $25.72 per hour starting base wage with career advancement opportunity up to $32.07 per hour, depending on experience. Benefits include: 401K with company match up to 4% and non-elective contribution up to 7%; healthcare and wellbeing programs, including dental and vision; Health Savings Account (HSA); healthcare and dependent care flexible spending account (FSA); Employee Assistance Programs; Life Insurance; paid time off starting on your first day, plus 11 paid holidays.Apply by November 3, 2024.