Retail & Office Manager

About Us: Holo Holo Charters is a locally owned and operated company, providing unique, one-of-a-kind catamaran tours of Kauai’s epic Napali Coast and beyond for over twenty years. We operate out of Port Allen, boast an exceptional variety of vessels and tour routes, and were voted the #1 Best Boat Tour in the US (by USA Today Readers’ Choice 2022).

Job Description: We seek a detail-oriented and proactive individual to oversee our retail operations and facility management. This role will ensure efficient operations while providing customers and employees with a safe and welcoming environment. If you are dedicated to enhancing and improving our offerings to deliver exceptional products and experiences and take pride in innovative approaches and team collaboration, we invite you to join our dynamic team.

Responsibilities:

Supervise daily retail operations, ensuring high customer service and visual merchandising standards.

Oversee facility maintenance and coordinate any necessary repairs or improvement

Manage all office accounts-related systems and equipment.

Ensure maintenance of all office equipment, supplies, and inventory.

Maintain inventory of uniforms.

Assist the Reservations Manager in ensuring systems and staff function effectively and efficiently.

Monitor retail inventory levels and coordinate with the supply chain for timely restocking.

Prepare and manage budgets for retail operations and facility maintenance.

Analyze sales data and market trends to optimize retail performance.

Skills:

Must be accessible via cell phone when scheduled as MOD/MOC.

Excellent organizational and time management skills, with the ability to prioritize and manage multiple projects simultaneously.

Strong leadership skills to lead, coach, inspire, support, and motivate the team.

Excellent communication skills to effectively convey information and manage conversations.

Proficiency in Retail POS, Microsoft Office products, Excel, PowerPoint, Outlook, Word, and Adobe products.

Requirements:

Available to work flexible hours, AM & PM Shifts. Including weekends & holidays.

Proficiency in English, with the ability to effectively communicate and understand verbal and written communications

Bachelor’s degree in business management, Retail Management preferred

Proven experience in retail management and facilities oversight, preferred.

Strong leadership skills with the ability to motivate and manage a team.

Proficiency in using retail management software and facility management tools.

Benefits:

Basic Medical Insurance (includes Drug & Vision)

Dental Insurance (optional)

Employee Referral Program

Employee Discount Program

Employee Assistance Program

Paid Volunteer Program

Simple 401(k) Plan (company matches up to 4%)

Continuing Education Reimbursement

Paid Time Off Program

Opportunities for professional development and advancement.

A collaborative and supportive work environment.

Compensation: Range $28.00-$34.00hr

How to Apply: Please submit your resume and cover letter outlining your relevant experience and why you are a good fit for this position via email or in person at 4353 Waialo Road, Suite 5A, Ele’ele, HI 96705.