Care Manager

OVERVIEW:

SKIP of New York is a leading not-for-profit that helps thousands of Medically Fragile/Medically Complex children and youth with a variety of physical and developmental disabilities. Launched over 40 years ago, SKIP believes every child deserves the best childhood they can get. Our mission and our phenomenal staff help New York’s most chronically ill children & youth access the services they need to live and thrive at home instead of hospitals and institutions, because there really is no place like home!

SKIP builds long lasting relationships with families, connecting children/youth with supports they need like nursing/home care, insurance, DME/supplies, food, transportation, housing, educational advocacy, respite, accessibility, palliative care, and other family supports. Through Care Management, intensive advocacy and hands-on problem solving, SKIP Care Managers achieve remarkable outcomes, shining a light in the lives of others, ensuring the children they work with can reach their full potential, living lives of meaning and value to them.

In order to help even more Medically Fragile/Medically Complex children and families across NYS, SKIP is seeking exceptional and caring Care Management staff to join and grow our incredible team!

Do you wish to thrive in the social services field and have positive impact on families and communities around you? Are you called to work with children and young adults with developmental and medical complexities? Do you want to learn, collaborate with others and have opportunities for professional growth? Do you have a heart for helping others? If yes, this position may be for you!

JOB RESPONSIBILITIES:

Coordinate service for children/youth and conduct monthly meetings. Caseload sizes vary by client acuity level and position type, although are generally within the 15-25 range

Compile documentation necessary to coordinate enrollment and secure services for clients, maintaining ongoing Medicaid, program and service eligibility

Identify service needs, issues and concerns and proactively follow-up to advocate for change

Collaborate with families, professionals and other involved parties to develop a comprehensive plan of care, completing ongoing timely reassessments, including Comprehensive assessments, Crisis Plans, Child and Adolescent Needs and Strengths (CANS) assessments, IFSPs and annual Level of Care reviews.

Communicate professionally in writing or by telephone with providers and families to secure services

Visit with client and or guardian (caregivers) in their homes and communities as prescribed by programmatic regulation or at the request of the family

Acquire knowledge and recall of families served, helping address social determinants of health

Act as a liaison between client/family & Medicaid, LDSS, Managed Care Plans, HCBS/CFTSS providers, Early Intervention, SSA, schools, care team members and other involved contacts

Demonstrate command of regulatory requirements through timely and accurate completion of required paperwork, case notes and billing. Understand and follow all policies and procedures

Maintain neat and presentable physical & electronic case records for each person served

Demonstrate strong written and verbal communication skills and attention to detail

Work as a team with various other internal and external personnel

Maintain audit ready, neatly kept records, keeping cases in compliance.

Demonstrate knowledge of programs and services available to assist population

Maintain CANS-NY certification

Effectively work within Health Commerce System, Uniform Assessment System (UAS), MAPP-Health Home Tracking System, MAS Portal, Health Home Care Management electronic health record systems, NYEIS, using various other health information technology as required. Complete DOH, Health Home and agency-specific trainings as needed

Ensure client confidentiality and privacy is maintained

Physical Requirements:

Go to client homes or community locations where there may be animals present

Climb stairs and take elevators. Use public transportation. Possibly going to distant counties

Lift potentially heavy client charts

Attend IEP meetings, tours of schools/programs, attend fair/impartial hearings

Conduct site visits and monthly meetings in various areas of the State

REQUIREMENTS:

Ideal candidates will have at least a Bachelor's Degree, preferably with 2+ years of human service/care management/early intervention/child serving experience, health home or other relevant experience supporting children and families with long term, chronic health conditions or developmental disabilities.

Candidates with other qualifications may be considered, including an Associates or candidates who may be eligible for a waiver of qualifications, or individuals licensed as a Registered Nurse.

Well-developed communication, organization, time management and interpersonal skills

Proficiency in MSWord and Excel with ability to effectively use various forms of technology

Bilingual a plus

Job Type: Full-time / Flexible Hours

Salary: Competitive (Compensation commensurate with position type, education, relevant experience & overall qualifications)

Schedule:

Monday to Friday

Work setting:

Office

Work Location:

In person