Part-time Concierge

Company Description

Village Green is searching for enthusiastic individuals to join our Concierge Team and be the first point of contact at our award-winning apartment communities. If you have persuasive sales and marketing skills, excellent communication and negotiating abilities, and are customer service oriented, this may be the perfect role for you!

Job Description

POSITION OVERVIEW

Basic responsibilities will be fill the role of hospitality ambassador at the site, as the concierge is the first point of contact for residents, visitors, prospects and vendors. This position is to satisfy resident’s requests, questions and needs, serve as a liaison to the Management office, assist in renting apartments (to include information, tours, taking calls) when the leasing office is closed or needs dictate. Research, plan, and prepare for all weekly recurring events and monthly special events.

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES

Greet residents and guests in a courteous and friendly manner as they enter the leasing office

Become familiar with and provide recommendations to residents on community attractions and local amenities when requested.

Provides brochures, floor plans, and other collateral to clients

Schedule speakers for 55 plus community; plan events from start to finish appropriate for the demographic

Run current weekly events and begin new

Completes guest cards, provides mini-tours, and acts on leasing behalf

Prepared Monthly newsletter

Maintain stock and provide refreshments to residents and guests

Maintains Concierge Binder

Keeps front lobby stocked with magazines, collateral, maps, transportation schedules, menus, etc, as described in the binder layout

Uses the Internet as an aid in providing micro and macro information to residents and guests

Maintains a clean and orderly front desk, lobby area, and storage closets were applicable

Prepares incident reports and correlating documentation

Adheres to established policies related to fair housing

Communicates with co-workers, management, residents, vendors, and all outside contacts in a courteous and professional manner

Maintains confidentiality of co-workers, management, owners, past and current residents, vendors, and all outside contacts

Send out mass emails for community-related issues

Computer knowledge is a MUST

Qualifications

REQUIREMENTS

Ability to apply good common sense when assisting residents and their guests

Must have the availability to work a flexible schedule any day of the week

Ability to resolve minor problems while maintaining a friendly and professional manner

Ability to communicate effectively

Must be team-oriented

Additional Information

We are an equal-opportunity employer committed to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. Our locations are drug-free, and pre-employment drug tests are required. Background checks are also required before employment begins.

To apply, submit your resume