Customer Service Representative bilingual - Spanish

Job Title: Customer Service Representative (Transportation Industry)

Location: Corona, CA

Pay Range: $20 - $22 per hour (depending on experience)

Schedule: Monday to Friday, 9:00 AM start time (with flexibility for early starts as needed)

Job Description:

We are seeking a highly skilled and experienced Customer Service Representative with a strong background in the freight transportation industry. This role requires an individual who understands the ins and outs of the industry, including familiarity with bill of lading and tractor-trailers. You will play a key role in supporting customers, handling data entry, and managing communication between drivers, dispatchers, and customers.

Key Responsibilities:

Customer Support: Provide excellent service to customers via phone and email.

Communication: Serve as the point of contact between customers, drivers, and dispatchers, ensuring smooth coordination and communication.

Data Entry: Accurately input and manage data related to shipments and freight details.

Email & Phone Correspondence: Respond to customer inquiries, coordinate with dispatchers, and resolve any issues in a timely and professional manner.

Industry Expertise: Apply your knowledge of the freight transportation industry, including the bill of lading process and an understanding of tractor-trailers.

Qualifications:

Proven experience in the freight transportation industry is required.

Strong understanding of bill of lading and familiarity with tractor-trailers.

Excellent communication skills—both written (email) and verbal (phone).

Strong data entry skills with attention to detail.

Ability to multitask and work in a fast-paced environment.

Not a dispatcher role—candidates must have direct customer service experience within the transportation sector.

Benefits:

Competitive pay ($20-$22 per hour, based on experience).

Flexible start times depending on workload.

Opportunity to work in a dynamic and growing team.

If you have a background in freight transportation and are looking to apply your customer service skills in a busy, supportive environment, we encourage you to apply or call/text 909-308-1036 ask for Abigayl