Telephone Interviewers – Remote, Part-time, Temporary

The RAND Survey Research Group (SRG) currently has openings for Telephone Interviewers (Remote, Part-time, Temporary).

Interviewers will work remotely after training on site at the RAND Santa Monica office and working on site for 1 to 2 shifts.

Part-time, temporary adjunct staff without benefits (unless mandated by law)

Mid-November through December 2024 with opportunity to move on to other projects

18-30 hours per week during scheduled six-hour shifts, Monday to Friday

Pay range $20.00 to $21.00 per hour

Interviewers will conduct structured calls to health care providers who were previously invited to participate in a web survey. The purpose of the call is to remind and encourage providers to complete the survey and to confirm and update contact information. Telephone interviewers use CATI (Computer-Assisted Telephone Interviewing) and are required to follow study protocols and strict quality control procedures. Interviewers may have the opportunity to move on to other projects when this project ends.

Qualifications:

Excellent verbal communication skills

Clear speaking voice and professional telephone manner

Familiarity with health care settings a plus

Good telephone interpersonal skills to establish rapport with participants

Comfort talking with people from diverse backgrounds about sensitive topics

Good computer skills; Experience with CATI systems helpful

Ability to work in a production-oriented, closely monitored structure

Ability to read scripts verbatim and adhere to strict quality control procedures

Availability to work 18-30 hours per week during six-hour scheduled shifts

REMOTE WORK FROM HOME requires high-speed internet connection and a quiet, private space in which to work. We provide equipment.

Training:

Successful applicants must attend a mandatory paid 3-day training at the RAND Santa Monica office and work 1-2 shifts on site before being cleared for remote work.

Training schedule: Tuesday 11/12 – Thursday 11/14 10:00am to 4:00pm each day

Continued employment eligibility is contingent upon passing a background check and conflict of interest review, successful completion of training, and approval for remote work.

To Apply:

Please visit www.rand.org/jobs. Click on “Find a Job.” Enter “R2797” in the search bar.

Equal Opportunity Employer: race/color/religion/sex/sexual orientation/gender identity/national origin/disability/vet