CUSTOMER SVC/ MANAGEMENT /Technician

Are you Kind and have good communication skills

Do you have strong interpersonal skills, confident and are you confident in your abilities?

Do people around you recognize your integrity, compassion, and humility?

We are an independent automotive service facility with 25+ years serving HILO, and the Big Island and were looking for a diamond in the Kalo patch. Management experience not necessary, willing to train the right candidate.

Do you know someone who is a good candidate for this job

ASE Certification

Strong focus on providing excellent customer service

10+Automotive Experience

Trustworthy, dependable, strong work ethics

Clean driving Abstract, HI Driver's License

-Responsible for Service Department gross profit generation and departmental expense management.

-Responsible for managing all open repair orders prioritizing aging repair orders on a daily basis.

-Assist customers in servicing, repairing and explaining each service need.

-Understanding customer’s requirements and concerns; matching requirements and concerns to various service options.

-Conducting weekly department meetings including Advisors, Techs, Cashiers and Support Staff.

-Ensuring the team is exceeding the customers' expectations with the service being performed. Keeping the customer informed and updated during the service of their vehicle.

-Keeps abreast of new products, features, accessories, and attends product training as required.

-Maintain a service customer follow up system that encourages repeat and referral business and contributes to customer -satisfaction.

-Hiring and supervising all service department personnel, as well as monitoring their performance in servicing customers.

401(k), Dental insurance, Employee discount, Health insurance, On-the-job training, Paid holidays