Claims Intake Representative
Job Summary:Under close supervision, the incumbent is responsible for intake and investigation of claims related incidents. Based on department alignment, the incidents include but are not be limited to Cargo, Casualty, Final Mile Service, or Work Comp Incidents. The incumbent will collaborate with team members to ensure communication, information, and documentation flows through to support each incident between the customer and internal J.B. Hunt stakeholders. Additionally, they receive and respond to routine correspondence following established procedures not requiring management review.Job Description:Key Responsibilities:
Input & manage new incident reports using established processes. Incidents could include but are not limited to; investigations of accidents, private property damage, cargo related losses, work compensation injuries/illnesses, drug alchohol allegations and other unnamed emergency situation reporting
Manage incident intake through phone, email, or other communication methods.
Professionally communicate with internal and external stakeholders, relaying details of loss as well as potential liabilities.
Set up DOT and NON-DOT tests with Compliance Safety Systems, brief drivers, complete DOT timeline, and arrange transportation to sites. Hire transload/rework vendors or adjusters to assist in the mitigation or investigation of cargo incidents.
Qualifications:Minimum Qualifications:
High School Diploma or GED equivalent.
Less than 1 year of relevant experience.
Skills and Abilities:
Ability to make time-sensitive decisions
Ability to multitask
Ability to type at least 30 words-per-minute
Ability to work both independently and as part of a team
Basic deductive reasoning skills
Proficient active listening skills
Self-motivation
Ability to deal with difficult individuals
This position is not eligible for employment-based sponsorshipEducation:GED (Required), High School (Required)Work Experience:Clerical/AdministrativeJob Opening ID:00568265 Claims Intake Representative (Open)J.B. Hunt Transport, Inc. affirms its belief in equal employment opportunity for all employees and applicants for employment in all terms and conditions of employment. J.B. Hunt is committed to both the spirit and the letter of affirmative action law and continues its good-faith efforts to comply with all applicable government laws and regulations. The company is committed to basing employment decisions on the principles of equal employment opportunity. J.B. Hunt will recruit, hire, compensate, offer benefits to, upgrade, train, layoff, terminate, and/or promote individuals without discrimination in regards to race, color, religion, sex, national origin, age, sexual orientation, gender identity, status as a qualified individual with a disability, status as a protected veteran, or other bases by applicable law.J.B. Hunt Transport, Inc. offers reasonable accommodation in the employment process for individuals with disabilities. If you need assistance in the application process due to a disability, you may request accommodation at any time by calling 1-800-777-4968.