24 Oct
Bicycle Service Manager
Wisconsin, Appleton-oshkosh-FDL , 54911 Appleton-oshkosh-FDL USA

Service Manager

Qualified applicants are invited to apply online, submit a cover letter and any other supporting documentation at: https://wheelandsprocket.com/to/apply

Wheel & Sprocket is a growing, nationally-recognized specialty bicycle retailer with ten brick-and-mortar locations and an e-commerce operation. The Service Manager owns and drives all facets in the service department including managing work order queue to maintain 48-turnaround, supervising service writing and technician staff, handling warranties, and overseeing the service advising and production technician roles.

Job Description

Technical responsibilities

Write accurate work orders based on immediate evaluation to recommend maintenance and repairs as necessary focusing on long-term safety and performance.

Manage the queue of work orders to ensure 48-hour turnaround

Be able to perform most, if not all, levels of bicycle repair

Perform minor tasks on the spot whenever possible

Handle warranties on defective parts with manufacturers directly

Manage staffing levels based on daily workload

Manage shop supplies and tools

Handle customer complaints and instill a win/win philosophy throughout the department

Coach and advise other staff on mechanical, procedural or personal areas of development

Conduct staff and customer training sessions

Maintain high degree of organization and cleanliness

Easily operate common computer functions including email, documents, websites, etc.

Perform cycle counts and manage service inventory

Work cross-functionally with General Manager on identifying areas to improve the overall customer experience

Interpret productivity, sales, and scheduling reports and take appropriate action

Maintains current knowledge of sales and industry trends

Personal responsibilities

Hearing feedback well and making necessary changes

Giving feedback directly and in a candid, honest and effective manner

Effectively serve customers, colleagues and other stakeholders

Be dedicated to continuous improvement of own work and of the business

Have strong work ethic

Have positive attitude and strong sense of integrity

Take responsibility for own career and solving own problems

Other Notes

This position is based at an individual store location, but requires the willingness to travel to other locations or off-site events several times per year. This is a full-time position offering many benefits including health insurance, 401k program, product discounts, bike-commuter credits and other fringe benefits. Compensation based on experience and qualifications.

Qualified applicants are invited to apply online, submit a cover letter and any other supporting documentation at: https://wheelandsprocket.com/to/apply


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