Front Desk Customer Service Associate

This role requires strong customer service and administrative skills, attention to detail, effective communication, and the ability to manage multiple tasks efficiently.

Duties

Perform online data import at specific times each day

Call customers with their diagnosis and/or order updates

Notify customers when devices are ready for pick up

Make note of online repair approvals and notify technician/manager

Maintain a neat and organized front desk and lobby area, ensuring items are stocked and refilled

Requirements

Proven experience in customer service or front desk operations is preferred

Strong organizational skills with the ability to manage time effectively

Proficient in using computers, ability to learn new software applications, with training

General knowledge of technology device types (laptop, tablet, chromebook, phone)

Job Type: Part-time

Pay: $14.50 - $15.00 per hour

Expected hours: 20 – 25 per week

Benefits:

Flexible schedule

Paid time off

Schedule:

Monday to Friday

Application Question(s):

Do you have general availability to work 4-5 hours each day between the hours of 9am and 5pm Monday-Friday? There is some flexibility for you to set your own hours, seeking applicant to work 20-25 hours/week.

Experience:

Customer service: 1 year (Required)