Sales Support Specialist (NAT / Key Accounts) - Seattle

True Brands™ is a leading global designer and supplier of beverage lifestyle accessories. We’re known for our innovative product development, cutting-edge in-house design, and top-tier customer service. With a diverse range of brands, we pride ourselves on delivering exceptional quality, on-trend aesthetics, and outstanding customer satisfaction. We are seeking an NAT Sales Support Specialist to join our national sales team. We are looking for a team player with a background in the adult beverage industry. Strong knowledge of wine, beer, and spirits products and production is preferred but not required. This role will help with all duties and projects that come under the responsibility of the NAT Sales department. This role reports to the B2B Merch Director and works closely with other NAT Sales Support Specialist, as well as our Customer Service, Accounts Receivable, and Marketing teams. The ideal candidate is self-motivated, fast-learning, highly organized, and loves to speak to customers on the phone. This candidate would have an interest in pursuing a career in Sales and customer relationship management, with the potential to grow into a more advanced position in the company. This is an entry-level, full-time position in a dynamic, creative environment. This position is a hybrid role and will be based out of our Indianapolis office and will be expected to report to the office a minimum of 3 days per week. Responsibilities:

Maintain customer onboarding documentation, NetSuite account creation, and management

Support opportunity management end-to-end including new program introduction, inline replenishment, and one-time/seasonal buys

Facilitate new item set-up via various customer portals/processes in time to meet opportunity program deadlines

Oversee order entry team processes, active sales orders progression, and mitigate delays as possible

Coordination with Demand and Supply Chain team to ensure fulfillment on customer PO's

Serve as a liaison between various internal and external teams including Product/Brand Managers, Supply Chain, Vendors, Operations, and Accounts Receivable

Help troubleshoot problems with customer orders, customer accounts and other related issues

Provide sales team with data reports and ad hoc NetSuite searches as needed

Identify and keep up with sales trends and work with account managers to create and implement targeted sales strategies

Keep up with new product sales launches and make sure the sales team is up to date

Identify opportunities for improvement in sales practices and participate in implementing changes

Communicate with customers on various needs and inquiries as needed

Perform other duties as needed to support the sales team

Qualifications:

High school diploma is required but an Associate or Bachelor’s degree in Business, Marketing, or related field is preferred

Minimum one-year experience working in a sales support role and/or sales project management, preferably with National Accounts

Proficiency in computer software systems including G-Suite and/or MS Office

Experience with NetSuite or similar CRM preferred

Experience with project management/analytics tools similar to Asana or Domo

Working knowledge of customer relationship management software

Strong communication, interpersonal skills, and dedication to customer satisfaction

Confidence in participating within a team on projects and process improvements

Ability to stay motivated and task-driven in a work from home environment

Demonstrated ability to adapt to an ever-changing work environment

Excellent time management, organizational skills, and the ability to multitask and prioritize

Knowledge of sales practices and efficient customer service techniques

Ability to interpret sales metrics and perform data entry

High-level attention to detail

Benefits and Compensation:

$50,000-$60,000 per year

40% employee discount

Health, Dental, Vision, and Life Insurance, 401k with employer match

Gym benefits

Large supplemental insurance offerings such as accidental policies and discounted pet insurance plans

FSA General Purpose Healthcare and Dependent care

Growth and development opportunities

Excellent work/life balance

Accrue 15+ days of PTO per year

8 Paid Holidays per year

Company events

True Brands is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, or any other legally protected status. We are committed to providing a diverse and inclusive workplace where all employees are respected and given equal opportunities to succeed. We believe that our differences enrich our company culture, promote innovation, and enable us to better serve our customers. True Brands is dedicated to creating an environment free from harassment, intimidation, and retaliation and we expect all employees to treat each other with respect and professionalism.

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