Sales Representative, Aftermarket Services

Career Area:SalesJob Description:Your Work Shapes the World at Caterpillar Inc.When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.Caterpillar’s Construction Industries Services Division (CISD) is hiring a Sales Rep, Aftermarket Services for our Retail and Small Core customers. Our Retail Reps focus on growing services and parts sales with customers who own fewer than 20 machines.Role Summary: Responsible for achieving sales targets by focusing growth through ecommerce and digital sales solutions. This role covers the Mid-West US territory for the following Caterpillar dealers: Ohio Cat, Boyd, MacAllister. The ideal candidate will have experience in digital sales, ecommerce and/or marketing automation.What You'll DoIn this role, you will work with designated dealers to drive revenue and growth for the aftermarket solutions business in the assigned territory. To achieve this growth, you will work closely with our dealer network to provide guidance to optimize dealer’ marketing processes and sales force effectiveness.Strategic Responsibilities

Collaborates with marketing teams between Caterpillar and dealerships to develop and implement solutions.

Drive eCommerce adoption and sales growth with target customer segments, with focus on activating dormant customers.

Seek understanding, document, and communicate internally on target customer requirements, business models, competitive landscape and other market intelligence to ensure product groups and business partners are aware of product and customer needs.

Partner with dealers’ Parts & Service Sales Managers and their PSSR/ISR/Parts Counter organization to influence sales force effectiveness.

Tactical Responsibility

Deliver the annual total STU (Sales to User) business plan for the assigned dealer.

Develop and execute aftermarket services marketing campaigns leveraging predictive marketing leads for targeted customers in collaboration with dealers.

Optimize parts sales variance utilization within assigned budget to drive incremental top line revenue and key dealer actions.

Analytical Responsibilities

Collaborate with assigned dealers to implement sales funnel management methods in relation to target customer segments (like Prioritized Service Events).

Continuous Learning

Maintain knowledge of e-Commerce and digital experience trends, developments and best practices.

Maintain knowledge of Cat applications by attending related conferences, training and building relationships.

What You Have

Experience in digital sales, eCommerce, or marketing

Industry Knowledge coupled with Construction, heavy equipment, or related industry or aftermarket experience

Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

Negotiating: Knowledge of successful negotiation concepts and techniques; ability to negotiate successfully across the organization and with external vendors and clients in a constructive and collaborative manner.

Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.

Ability to travel 50% of working time

Top Candidates Will Also Have

Bachelor’s degree

Prior experience in the areas of B2B account management, after-sales support, product support, marketing/eCommerce

Experience prioritizing, growing and executing plans to achieve metrics

Experience analyzing data for trends and market insights to make business decisions

Self-starter with strong initiative, ability to work autonomously, positive attitude

Strong time management and organization skills

Excellent listening, adaptable communication style and presentation skills

Works effectively in teams, making the team they are part of stronger

Ability to translate challenging goals into clear action plans that deliver results

Additional Details

This is a travelling role (50%) covering retail customers in the Mid-West US (West Virginia, Indiana, Michigan, Ohio, Kentucky)

This role will ideally be based in Indianapolis, IN, Cleveland, OH, or Louisville, KY. However, residence within the assigned territory may be considered as well.

Domestic relocation assistance is available to Indiana District Office only.

Sponsorship is not available.

Final details:Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application – please use the candidate log-in on our career website as it will reflect any updates to your status. #LI #CareersEmployee benefit details:Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world. Here you earn more than just an hourly wage because we value your performance, we offer a total rewards package that provides day one benefits (medical, dental, vision, RX, and 401K) along with the potential of a monthly bonus. Additional benefits include paid vacation days and paid holidays (prorated based upon hire date).About CaterpillarCaterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.Relocation is available for this position.Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at www.caterpillar.com/careers.Posting Dates:October 25, 2024 - November 14, 2024Any offer of employment is conditioned upon the successful completion of a drug screen.EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.Not ready to apply? Join our Talent Community (http://flows.beamery.com/caterpillarinc/talcom) .