Care Management Support Assistant
Become a part of our caring community and help us put health firstDo you enjoy helping others achieve optimal health and well-being? Are you skilled at providing customer service over the phone and prefer to work from home? Humana's Care Management Support Assistants perform their role in a call center environment and the principal responsibility is to complete a Health Risk Assessment with Humana members telephonically. The assessment takes a comprehensive approach in addressing a member's overall health and well-being. This role also provides non-clinical administrative, operational and customer support while guiding members toward resources that aid in managing their health.The start date for this position is Monday, December 2, 2024. To qualify, you must be able to work an assigned 8.5-hour shift between the hours of 10am to 6:30pm EST. There will also be some shifts as late as 8pm EST.The Care Management Support Assistant's decisions are typically focused on compliance driven policy and process, and they follow standard policies and practices that allow some interpretation, deviation, or independent discretion within a specific scope. CMSAs are expected to meet established productivity, process, and quality goals.Success in the Care Management Support Assistant role requires the following:
Consideration and professionalism towards the members we serve.
Ability to work in a fast-paced, call center environment.
Ability to multitask between numerous applications.
Ability to learn and absorb information quickly and apply it to the work being performed.
Ability to work independently, but also speak up in times of doubt.
Consistency in meeting quality and performance standards.
Ability to apply active listening skills to initiative-taking and decision-making.
Understanding, integrity, and compassion.
Flexibility and comfort with the speed of change in healthcare.
ScheduleThis is a full-time position, Monday through Friday. CMSAs will work 8 hours per day with an added 30-minute unpaid meal period (8.5 hours). The shift will fall within the hours of 8am and 8pm EST based on business need.The role may require occasional and/or mandatory overtime to include evenings and weekends. During the first 2 weeks of training, hours will be 9am to 5:30pm EST.Use your skills to make an impactRequired Qualifications
Administrative support experience in healthcare, within the past 3 years.
One or more years of experience with a high-volume of inbound and outbound calls.
Experience meeting productivity, quality, and/or service metrics.
Proficiency using Microsoft office products: Word, Excel, Teams, and Outlook.
Ability to work an 8.5-hour shift between the hours of 10am to 6:30pm EST and attend 2 weeks of training from 9:00am -5:30pm EST
Preferred Qualifications
Associate's degree or higher
Bilingual in English and Spanish.
Familiarity with care management and well-being resources.
Auto-dialer experience.
Work At Home Requirements:To ensure Home-based employees' ability to work effectively, the self-provided internet service and workspace of Work-At-Home employees must meet the following criteria:
At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested
Satellite, cellular and microwave connection can be used only if approved by leadership.
Humana will provide Home-based employees with telephone equipment appropriate to meet the business requirements for their position/job.
Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.
Additional InformationAs part of our hiring process for this opportunity, we will be using an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.Scheduled Weekly Hours40Pay RangeThe compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.$34,500 - $47,400 per yearDescription of BenefitsHumana, Inc. and its affiliated subsidiaries (collectively, 'Humana') offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.About usHumana Inc. (NYSE: HUM) is committed to putting health first - for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.Equal Opportunity EmployerIt is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or veteran status. It is also the policy of Humana to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our https://www.humana.com/legal/accessibility-resources?source=HumanaWebsite.