ServiceNow Tech Arch Manager
We Are: A global professional services organization, which includes being a vital services partner to the world’s major cloud providers — ServiceNow, AWS, Azure, Google, and others. Choose Accenture and make delivering innovative work part of your extraordinary career! The Accenture ServiceNow Business Group’s platform-led approach unites the industry and technology transformation expertise of Accenture with ServiceNow to deliver on the promise of digital business. We help our clients thrive in the cloud continuum, reimagine service and customer operations, and modernize work to achieve the full potential of the platform.Learn more about ServiceNow at Accenture Here (https://www.accenture.com/us-en/services/alliances/servicenow) You Are:A Technical Architect with the ServiceNow Business Group you are an experienced innovator of new applications in ServiceNow.
You can architect system solutions with ServiceNow and describe the solution with ease.
You’re willing to roll up your sleeves to develop new solutions for our clients.
Experienced advisor to the C-Suite, crafting the best solutions to meet their business needs.
Provide leadership oversight on critical ServiceNow programs at Fortune 500 clients.
You are a continuous learner, taking advantage of new learning opportunities. You take time to seek out information about new applications in ServiceNow and stay up to date on the latest offerings.
Able to identify opportunities to provide additional value to our clients and to work internally with the ServiceNow account teams to progress.
Drive the continuous improvements of our implementation methodology and service offerings based on client experiences.
Technical Architects can expect to manage and lead teams of ServiceNow Developers in a technical management and mentorship capacity.
You are someone that is process oriented and prefers order over chaos.
You are comfortability asking for help from peers and Subject Matter Experts when needed.
Strong background working with Enterprise Software companies and/or Consulting companies.
Demonstrated ability to influence and consult (providing options with pros, cons and risks) while providing thought leadership to sponsors/stakeholders in solving governance, program/project management, business process and/or technical problems.
As a member of the ServiceNow Business Group you will have access to our robust training and certification opportunities.
Professional Skills:
Excellent communication skills (both written and verbal) with strong presentation and facilitation skills.
Proven ability to build, manage and foster a team-oriented environment.
Proven ability to work creatively and analytically in a problem-solving environment.
Desire to work in an information systems environment.
Excellent communication (written and oral) and interpersonal skills.
Excellent leadership and management skills.
Travel may be required for this role. The amount of travel will vary from 25% to 100% depending on business need and client requirements.What You'll Need:
Minimum 8 years knowledge and experience working with ServiceNow in Development & Technical Architecture capacity.
Minimum of 4 years leading teams of ServiceNow Developers as a technical manager and mentor by implementing quality standards such as code and architectural reviews.
Minimum 5+ ServiceNow CIS certifications
Year minimum experience 3 product lines outside of ITSM (e.g. ITOM, ITAM, HAM/SAM, SPM, HR, CSM, etc.)
Bachelor's degree or equivalent (minimum 12 years) work experience. If associate degree, must have minimum 6 years' work experience.
Bonus if you have:
Ability to demonstrate advanced scripting and integration skills – JavaScript, SQL, API Web Services
Certifications for Certified Master Architect (CMA) or Certified Technical Architect (CTA) is preferred.
Database experience
Cloud migration experience
ITIL or equivalent Certified
Experience integrating ServiceNow with Cloud Infrastructure (e.g AWS, Azure, GCP)
Experience building prototypes.
Strong interpersonal skills, customer centric attitude
Proven team player and team builder
Strong organizational and analytical skills
Familiarity with SaaS deployments and its supporting architecture
A degree or equivalent, preferably in Information Technology and a proven background in consulting and project management
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