Special Services Representative
We Put the World on VacationAt Travel + Leisure Co., our mission is simple: to put the world on vacation. Our Vacation Ownership business line includes Club Wyndham, WorldMark by Wyndham, Margaritaville Vacation Club, Accor Vacation Club and the brand new Sports Illustrated Resorts. Our more than 19,000 associates put the world on vacation at more than 270 vacation club resort locations across the globe. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.The Special Services Representative receives inbound calls from owners/members to promote and support vacation related products as well as processing maintenance fee payments. Responds to customer questions and complaints to ensure satisfaction. As needed, aids in resolving issues by submitting adjustment requests, refund requests, etc. Must also follow up with customers and/or other departments as necessary.How You’ll Shine:
Provides exceptional customer service to owners/members with general question inquiries; educates callers on the various member benefits programs and responds to correspondence received by mail, e-mail, fax or telephone.
Submits adjustment requests, refund requests etc., to ensure that the problem is resolved.
Follows up with customers and/or other departments as necessary.
Other duties as assigned.
What You’ll Bring:
Job experience: 1+ years of service/sales experience preferably in a Vacation Planning capacity.
Solid ability to multi-task with strong computer navigation capabilities
Exceptional listener with the skill to effectively communicate.
Able to exercise good judgment in making decisions.
Able to prioritize multiple tasks, convey a sense of urgency and remain detailed oriented in a fast paced environment.
Able to provide outstanding customer service experience while solving problems to meet our Owners' needs.
Able to communicate effectively verbally and in writing.
Technical Skills: MS Office and DOS based software.
How You'll Be Rewarded:We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include:Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.
Medical
Dental
Vision
Flexible spending accounts
Life and accident coverage
Disability
Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
Wish day paid time to volunteer at an approved organization of your choice
401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
Legal and identify theft plan
Voluntary income protection benefits
Wellness program (subject to provider availability)
Employee Assistance Program
Where Memories Start with YouHospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com , including the title and location of the position for which you are applying.