IT Support Specialist

Overview:Innovative Solutions Support located in Exton, PA. Innovative Solutions & Support (IS&S) is a diversified international avionics supplier to civil, military, business, and commercial markets and operators. IS&S manufactures a broad range of RVSM compliant Air Data Systems, Flat Panel Display Systems, Fuel quantity and flow measurement and Engine Hydraulic displays. Innovative Solutions and Support offers excellent career opportunities for those who thrive on cutting-edge Product Design and High Output Production and have the drive to contribute directly to the success of the company. Required Experience:

Position is 100% on-site at our Exton, PA headquarters.

Strong knowledge of Windows 11, 10, Linux operating systems.

Office 365 administration including creating and maintaining user accounts.

Active Directory experience - creating and maintaining users and workgroups.

Familiarity with creating mapped network drives and granting/limiting network access.

Experience with Windows Server Administration and VMware (Physical and Virtual Server experience).

VPN configuration setup and deployment.

Familiarity with DHCP.

Manage performance and maintains security of LANS and vLANS.

Monitor various internal network connections to ensure availability to system users. Diagnose and repair problems as identified.

Continually evaluates operating practices to determine if controls and security measures are adequate.

Respond to inquiries and requests for assistance about the organization’s PCs. Identify problems, troubleshoot, and provide advice to assist users and coordinate with other Departments to resolve problems when necessary.

Administer security measures to restrict unauthorized use of data systems and databases.

Familiarity with PC builds and deployment.

Experience with MFA.

Familiarity with 802.11ax.

Assist with technology investigation through ongoing research of new equipment and/or software.

Able to articulate technical issues and ideas to people at all levels of technical understanding.

Professional Requirements:

Bachelor’s Degree in Computer Information Systems discipline or an equivalent contribution of education and experience.

Three to five years of customer service or support experience and knowledge of customer service techniques and procedures.

Clerical skills and excellent interpersonal skills are required.

Strong customer service orientation and excellent interpersonal skills.

Highly self-motivated and able to work independently.

Excellent people skills – ability to successfully interact with users in a problem-solving environment. Adapts quickly to change.

Physical Requirements

This role includes regular walking, bending, and sitting as well as the ability to operate a computer and production equipment.

Must be capable of occasionally lifting and carrying items up to 50 pounds.

Must be capable of reading letters, numbers, and symbols in fonts even smaller than 8-point.

Innovative Solutions & Support (IS&S) is an Equal Employment Opportunity and VEVRAA Employer. IS&S is committed to Equal Employment Opportunity and prohibits discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibits discrimination against all individuals based on their race, color, religion, sex, or national origin. Moreover, IS&S is committed to Companywide affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, protected veteran status or disability.