BDC Rep | Guest Experience Coordinator

Grappone Automotive Group is a family-owned company that has been serving the community for 100 years!. We are committed to providing our customers with the best possible car buying and servicing experience. We are a multi-franchise dealership group that offers new and used cars, financing, and servicing for various makes and models.

If you're ready to take your career to the next level, apply today and join our team!

Job Description:

As a Guest Experience Coordinator at Grappone Automotive Group, you'll be our customers' first point of contact. You'll be responsible for answering inbound calls, responding to emails, and ensuring that all inquiries are handled promptly and professionally. You'll also be responsible for scheduling appointments, following up with leads, and maintaining accurate records.

Hours:

7:30am - 4:00pm | Two shifts per week

10:30am - 7:00pm | Two shifts per week

Every other Saturday - 8:30am - 5:00pm

Responsibilities:

Manage incoming leads via phone, email, and website inquiries

Schedule appointments for our sales teams

Follow up with customers to ensure customer satisfaction

Communicate with sales and service teams to ensure customer needs are met

Maintain a high level of customer service and professionalism at all times

Meet and exceed performance metrics

Requirements:

The ideal candidate for this role is someone who is energetic, self-motivated, and has a passion for customer service. You should have excellent verbal and written communication skills and be able to work well in a team environment. Previous experience in a similar role is preferred but not required.

High school diploma or equivalent required

Experience in a BDC or call center environment preferred

Strong communication and interpersonal skills

Ability to work in a fast-paced environment

Ability to multi-task and prioritize effectively

Proficiency in Microsoft Office and CRM software

Ability to work flexible hours, including evenings and weekends

Must pass background, reference, and drug tests

Benefits:

At Grappone Automotive Group, our employees are our most valuable asset. That's why we offer competitive compensation, comprehensive benefits, and a positive work environment.

Competitive pay and bonus structure

Optional remote-hybrid working schedule

Health, dental, and vision insurance

401k with company match

Paid time off

Employee discounts on products and services

Sundays off

A family-owned company culture that is rare to find at any company

If you are interested in joining our team, feel free to email your resume in response to this ad, apply in person at Grappone Headquarters Human Resources Department located in the Grappone Toyota Dealership at 594 Route 3A in Bow, NH or complete the following online application: https://www.grappone.com/careers/