Outpatient Access Rep II

GENERAL PURPOSE:Performs functions associated with patient information processing for ambulatory care visits. Completes the tasks of reception, registration, appointment scheduling, NetHealth/Agility task management. In-Basket management and Telephone encounter management using the electronic medical record and patient access. Ensures patient satisfaction with information processing and reception service. Requires accuracy in order to generate a billable service for the provider. Responsible for functions being completed in an accurate, efficient, and customer friendly manner. May act as a resource to staff.RESPONSIBILITIES:

Performs functions associated with patient information processing through tasks such as front desk reception, registration, appointment scheduling, in-basket and phone management.

Manages and responds to phone calls

In-basket and mail management

Prepares next-day charts

Reminds patients of upcoming appointments through phone calls/letters.

Other duties as assignedQUALIFICATIONS:

High School diploma required and

1-year related experience in an administrative office or customer service field required or equivalent combination of education and experience required.

Medical terminology, experience with scheduling software and electronic medical records preferred.

The University of Rochester is committed to fostering, cultivating, and preserving a culture of equity, diversity, and inclusion to advance the University¿s mission to Learn, Discover, Heal, Create ¿ and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion/creed, sex, sexual orientation, citizenship status, or any other status protected by law. This commitment extends to the administration of our policies, admissions, employment, access, and recruitment of candidates from underrepresented populations, veterans, and persons with disabilities consistent with these values and government contractor Affirmative Action obligations.How To ApplyAll applicants must apply online.EOE Minorities/Females/Protected Veterans/DisabledPay RangePay Range: 18.00 - 23.81 HourlyThe referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job’s compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.Apply for Job

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Location: School of Medicine & Dentistry

Full/Part Time: Full-Time

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