Front Desk Agent

We’re looking for a Front Desk Clerk/Assistant to assist guests with their requests and balance accounts from the day shift. Front Desk Agent responsibilities include checking in guests, handling their requests and taking reservations. The Front Desk Agent also reconciles all accounts, processes invoices . Ultimately, you will provide excellent customer service to guests and keep the front desk and accounting operations running smoothly.

Choice Hotel discounts available after 180 days on the job with punctual attendance.

Shift openings include 3-11 and as needed 7-3, 11-7. Must be flexible to work different shifts as needed.

Job Description:

Responsible for checking guests into and out of the hotel as well as answering phone calls and customer inquiries

Checks guests into and out of the hotel in an accurate, speedy, and courteous manner

Efficiently handles all payments received whether they are cash or credit card

Ensures that all hotel keys are distributed to the appropriate parties and that guest privacy is maintained

Offers guests assistance whenever possible

Responsible for running the night audit reports properly

Answers inquiries about hotel policies and services

Responsible for positively representing and promoting the property

Ensures systems and procedures are in place and followed for guest safety and security

Prepares complimentary breakfast for guest(Night Auditor)

Ensures cleaning tasks are done properly and accordingly

Laundry

Skills

Proven experience as a Night Auditor or in a similar role, preferably in the hospitality industry

Experience with accounting and facilities management software

Excellent math skills

An eye for detail

Good problem-solving skills

Strong customer service skills

The ability to multitask

Strong written and verbal communication skills

Availability to work overnight

BA in accounting, finance or relevant field preferred but not required