Customer Service/Inside Sales

Job Overview: The Customer Service/Inside Sales position, a valued member of our team, plays a pivotal role in various operational aspects of our company. This full-time office position has the individual responsible for managing sales orders, customer service and support, on-line Training, overseeing order fulfillment, contributing to product manufacturing processes, maintaining production equipment, coordinating with vendors, and supporting new product development and testing initiatives. This multifaceted position requires strong organizational skills, customer support and sales skills, attention to detail, and the ability to effectively collaborate across different departments.

Key Responsibilities:

1. Sales Order Management:

Efficiently manage the processing and documentation of sales orders.

Coordinate with sales teams and distributors to ensure accuracy and timeliness in order processing.

Customer service and support.

Maintain thorough records of sales transactions and customer communications.

2. Sales Order Fulfillment:

Supervise the fulfillment process to ensure orders are picked, packed, and shipped on schedule.

Address any issues or delays in order fulfillment promptly to minimize customer impact.

Collaborate with warehouse staff to optimize inventory management practices.

Maintain accurate records of inventory of all finished products, packaging materials, etc.

3. Product Manufacturing:

Assist in various aspects of product manufacturing, including assembly, quality control, and packaging.

Work closely with production teams to meet manufacturing schedules and quality standards.

Identify opportunities for process improvements to enhance efficiency and productivity.

4. Production Equipment Maintenance:

Perform routine maintenance tasks on production equipment to ensure optimal functionality.

Troubleshoot equipment issues and coordinate repairs to minimize downtime.

Keep detailed maintenance records and assist in equipment upgrade planning.

5. Correspondence with Relevant Vendors:

Communicate with suppliers and vendors to procure necessary materials and components.

Negotiate pricing, terms, and delivery schedules to optimize procurement processes.

Foster and maintain positive relationships with vendors to ensure smooth supply chain operations.

6. Assist in New Product Development and Testing:

Participate in cross-functional teams to support the development of new products.

Contribute to product design discussions and assist in prototype development.

Assist in conducting product tests and trials, collecting, and analyzing data for evaluation.

Qualifications:

Employee with a demonstrated track record of reliability and performance.

Proficiency in sales order management systems and manufacturing processes.

Strong organizational skills with the ability to manage multiple tasks effectively.

Excellent communication and interpersonal skills for effective collaboration.

Attention to detail and a proactive approach to problem-solving.

Familiarity with production equipment maintenance practices is advantageous.

Ability to adapt to changing priorities in a dynamic work environment.

Benefits:

Competitive compensation and benefits package.

Opportunity to gain experience and skills in various operational functions.

Continued professional development and training opportunities.

Being an integral part of a supportive and collaborative team environment.

Opportunities for future growth within the company.

Contributing directly to the success and growth of the company.