Transportation Dispatch Supervisor

Reference #: 28106

GENERAL PURPOSE

Supervise the day-to-day activities of a dispatch team. Work to ensure the efficient scheduling and dispatching of drivers to meet customer demands and company objectives. Coordinate with various departments to optimize routes, manage schedules, and ensure compliance with regulatory requirements.

SCHEDULE

10pm-6am, Monday-Friday

JOB DUTIES AND RESPONSIBILITIES

Supervise the daily activities of the dispatch team, providing guidance and support

Work to ensure that dispatchers consistently provide high quality service to customers, drivers, and staff

Monitor all dispatch activities to ensure timely and accurate delivery of shipments (raw milk, products/goods)

Make sure the team follows standard operating procedures (SOPs) for dispatch operations

Analyze and optimize routes to reduce costs and improve delivery times

Adjust schedules in response to changes in customer needs, driver availability, and other factors

Serve as the point of contact between the dispatch team, drivers, and customers when dispatchers escalate questions or issues. Handle customer inquiries and complaints, resolving issues promptly and effectively

Coordinate with other departments (e.g., warehouse, plants, customer service, sales and marketing) to ensure smooth operations

Generate and analyze reports on dispatch performance. Provide regular updates to management on dispatch operations and performance metrics

Oversee the use and maintenance of dispatch software and related technologies. Stay updated on industry trends and new technologies to improve dispatch operations

Ensure the accuracy of records and data in systems, spreadsheets, etc. (customer proof of delivery, bills of lading files, receiving credits, customer receipts, delivery schedules carrier/hauler info, costs, and other relevant data)

Provide feedback on opportunities and approaches to make improvements and use best practices

Lead special project initiatives as assigned

Perform supervisory activities such as time keeping, scheduling for appropriate staffing levels, delegating work, etc. Train, coach, and evaluate dispatcher performance on a regular basis relying heavily on first-hand observation. Conduct performance reviews and give guidance on goals for the dispatch team

Ensure compliance with all relevant laws, policies, and regulations

May perform duties and responsibilities of a dispatcher when needed

The requirements herein are intended to describe the general nature and level of work performed by employee, but is not a complete list of responsibilities, duties, and skills required. Other duties may be assigned as required

BENEFITS

Health and Welfare benefits begin 1st of the month after start date

401(k) with company contribution - 100% vested at day one of eligibility

Competitive pay ($60k-$75k annual salary) + yearly bonus eligibility

Paid vacation and holidays

Career growth opportunities - we promote from within!

Comprehensive healthcare benefits

Service recognition and employee rewards

Employee referral program

Tuition reimbursement

Work for dairy farm familiesEDUCATION AND EXPERIENCE

Class A CDL required

Undergraduate degree in business, transportation, logistics, or related curriculum (or equivalent combination of experience and education)

2 to 5 years of dispatch, logistics, transportation, or related experience coupled with demonstrated leadership attributes or team leadership experience; supervisor experience preferred

Union and DSD experience preferred

Certification and/or License - may be required during course of employment

KNOWLEDGE, SKILLS, AND ABILITIES

Strong knowledge of and skill with Microsoft Office Suite and company computer systems

Strong knowledge of the geographic region being supported and logistics and transportation regulations

Knowledge of principles and practices of supervision, training, and personnel management

Good leadership s ills

Able to analyze and decide on different logistical movements and adjustments with the intent to optimize

Able to communicate clearly and effectively, both verbally and in writing

Able to organize time, energy, and resources effectively to achieve goals (i.e., organizational skills)

Able to problem solve difficult or uncommon issues and make quick decisions under pressure while remaining calm and composed

Able to maintain a good balance between tolerance and assertiveness in dealing with customers and drivers

Able to multi-task and prioritize own and others' work responsibilities

Able to work with accuracy and attention to detail

Able to interact positively and work effectively with others (interpersonal skills)

Able to work independently

Must be able to read, write and speak English

An Equal Opportunity EmployerEEO/AA/Female/Minority/Disabled/Veteran