Part Time - Pullo Center - Ticket Office Lead
Reference #: REQ0000061808
APPLICATION INSTRUCTIONS:
CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process. Please do not apply here, apply internally through Workday.CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please login to Workday to complete the student application process. Please do not apply here, apply internally through Workday.If you are NOT a current employee or student, please click "Apply" and complete the application process for external applicants.Approval of remote and hybrid work is not guaranteed regardless of work location.For additional information on remote work at Penn State, seeNotice to Out of State Applicants.JOB DESCRIPTION AND POSITION REQUIREMENTS:
Penn State York is looking to hire a Part-Time Ticket Office Lead for Event Days. The Ticket Lead will oversee the ticket sales operations, ensuring efficient management of ticket sellers, overseeing ticket holds, and providing customer service for the day of events only. This role involves problem-solving to address any issues that arise before and during the event on a show day, ensuring a smooth experience for both staff and customers.
Job DutiesTeam Management
Supervise and support ticket sellers, providing guidance and assisting with problem solving.
Ticket Holds Management
Oversee the allocation and management of ticket holds.
Pulling comp tickets for artists.
Customer Service
Address customer inquiries and concerns promptly, ensuring high levels of satisfaction.
Resolve ticketing issues, including refunds, exchanges, and special requests, maintaining a positive customer experience.
Problem-Solving
Troubleshooting ticket problems, finding effective solutions.
Provide technical support for Ticketmaster system.The Pennsylvania State University is committed to and accountable for advancing diversity, equity, inclusion, and sustainability in all of its forms. We embrace individual uniqueness, foster a culture of inclusion that supports both broad and specific diversity initiatives, leverage the educational and institutional benefits of diversity in society and nature, and engage all individuals to help them thrive. We value inclusion as a core strength and an essential element of our public service mission.CAMPUS SECURITY CRIME STATISTICS:Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here.Employment with the University will require successful completion of background check(s) in accordance with University policies.EEO IS THE LAWFederal Contractors Labor Law Poster
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York, PAPenn State is an equal opportunity, affirmative action employer, and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473.