Technology Change Management Lead

About this role:The Technology for the Chief Operating Office (TCOO) group provides technology services for the Chief Operating Office. This includes operations, control executives, strategic execution, business continuity and resiliency, data solutions and services, regulatory relations, customer experience, enterprise shared services, supply chain management, and the corporate properties group. TCOO provides technology solutions and manages application portfolios for these groups to support modernization and optimization.Within TCOO the Platform & Application Services team we are seeking a highly motivated and experienced technology change lead (Lead Infrastructure Engineer) to join our dynamic team. In this critical role, you will be responsible for overseeing the end-to-end lifecycle of all IT changes, ensuring they are implemented smoothly, efficiently, and with minimal disruption to the business. You will play a key role in promoting a culture of change management best practices across the organization.In this role, you will:

Implement, maintain, and continuously improve ITIL-based change management processes

Aggressively identify opportunities to improve the efficiency and effectiveness of the change management process

Evaluate proposed changes, assessing their impact, risk, and potential benefits

Manage the change schedule, ensuring efficient scheduling and prioritization of changes.

Oversee the assessment, authorization, and implementation of all types of changes (e.g., normal, emergency, etc)

Represent TCOO in high risk Change Advisory Board (CAB) meetings, facilitating discussions and driving decision-making

Ensure proper documentation of all changes, including pre-change test results, risk assessments, implementation plans, and back-out procedures

Plan and coordinate the deployment of software releases, ensuring alignment with business requirements and timelines

Collaborate with development, testing, and operations teams to ensure seamless transitions between environments

Manage release schedules, coordinating resources and mitigating potential conflicts

Oversee the implementation of deployment tools and automation processes

Monitor post-deployment performance, identifying and resolving any issues

Maintain comprehensive documentation of deployment and release procedures

Collaborate effectively with various stakeholders, including IT teams, business units, and management, to ensure alignment and successful change implementation

Communicate change plans and schedules effectively to all impacted parties

Provide regular reports on change management performance, including key metrics and trends

Identify and assess potential risks associated with proposed changes

Develop and implement mitigation strategies to minimize risks and ensure business continuity

Monitor and report on the effectiveness of risk mitigation efforts

Stay current with industry best practices and emerging trends in ITIL and change management

Required Qualifications:

5+ years of Technology Infrastructure Engineering and Solutions experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

3+ years of experience in managing deployments and releases in a complex IT environment

3+ years of experience with software development lifecycles (SDLC) and Agile methodologies

3+ years of experience with change management tools (e.g., ServiceNow, Jira Service Desk) and deployment automation tools

Desired Qualifications:

Bachelor's degree in Computer Science, Information Technology, or a related field

Experience motivating and influencing groups or individuals across organizational boundaries to gain trust and confidence to make timely decisions

Solid understanding of ITIL framework, specifically the change management process.

Strategic thinking and problem-solving abilities with a focus on proactive solutions

Ability to develop and deliver effective, well-articulated, written, and oral communications (e.g., emails, presentation materials) applying appropriate level of content/ detail dependent upon audience and intent

Strong analytical, problem-solving, and decision-making skills

Excellent communication, interpersonal, and presentation skills across technical and non-technical groups

Ability to work effectively both independently and as part of a team

Experience with DevOps and/or DevSecOps

Experience with Site Reliability Engineering practices

Experience in a regulated industry

ITIL certifications

Experience supporting Telephony Solutions including Call Routing and IVR solutions

Experience with Genesys and Nuance vendor software

Experience with supporting a Contact Center as a Service (CCaaS) environment

Experience in implementing Automation for repeatable processes (shell/python, Ansible, etc…)

Experience supporting both Windows and Linux environments

Experience with Tanzu and Openshift on prem cloud platforms

Job Expectations:

This position is not eligible for work visa sponsorship

Ability to travel up to 20%

Pay RangeReflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates.$111,100.00 - $237,100.00BenefitsWells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs (https://www.wellsfargojobs.com/en/life-at-wells-fargo/benefits) for an overview of the following benefit plans and programs offered to employees.

Health benefits

401(k) Plan

Paid time off

Disability benefits

Life insurance, critical illness insurance, and accident insurance

Parental leave

Critical caregiving leave

Discounts and savings

Commuter benefits

Tuition reimbursement

Scholarships for dependent children

Adoption reimbursement

Posting End Date:6 Nov 2024 Job posting may come down early due to volume of applicants.We Value DiversityAt Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.Applicants with DisabilitiesTo request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo (https://www.wellsfargojobs.com/en/diversity/disability-inclusion/) .Drug and Alcohol PolicyWells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy (https://www.wellsfargojobs.com/en/wells-fargo-drug-and-alcohol-policy) to learn more.Wells Fargo Recruitment and Hiring Requirements:a. Third-Party recordings are prohibited unless authorized by Wells Fargo.b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.Req Number: R-399859