Customer Service

Are you passionate about helping people? Do you like to problem solve and be creative with solutions? Do you have excellent communication skills in English? Do you like working remotely? Are you looking for part-time work in the morning or evening hours? If you answered yes to these questions, then we are looking for you to join our dynamic team.

Hours of Operation: Monday - Friday- 6 AM - 11 PM EST (Must be flexible to work 4-6 hours during that time)

Advantages

Don't miss out! These would be your advantages:

Part time hours

Remote work

Paid 10 days training program, followed by 2-3 weeks of mentorship

Three paid Personal days, paid vacation, and a wellness account

Excellent benefits

Pension plan

Option to participate in the Share Ownership Program

Bonus plan based on your individual performance

Education reimbursement program $2,000 (annually)

Career advancement options

Being a part of a great team!

Qualifications

Previous 2 years of Customer Service or Call Centre experience is required

Must have Microsoft Office skills and an ability to learn multiple computer systems both Windows based and other

Must be able to demonstrate the ability to solve problems through investigation and make timely decisions Minimum High school education required

Computer/multitasking skills

Ability to work under pressure and be adaptable

Responsibilities

Responsibilities for the Customer Relations Specialist includes (but are not limited to):

Effectively troubleshoot/resolve telephone/email inquiries using various systems and tools in a timely fashion

Provide accurate responses to existing and new members while maintaining the highest level of customer service

Actively participate in an ongoing learning environment where you’ll receive developmental opportunities