CASE REVIEW SPECIALIST
Job DescriptionMUST BE PERMANET IN THE CIVIL SERVICE CLERICAL ASSOCIATE TITLE OR IF YOU ARE HIRED PROVISIONALLY AS A CLERICAL ASSOCIATE, YOU MUST TAKE AND PASS THE CLERICAL ASSOCIATE CIVIL SERVICE EXAM WHEN IT BECOMES AVAILABLE FOR CONTINED EMPLOYMENT.The Data Integrity unit reviews, processes and updates data on Child Support Management System (CSMS) and Automated State Support Tracking System (ASSETS) case level and account level cases to ensure accuracy and completeness of the data and the proper functioning of automated case processing systems in compliance with agency operations and policy and federal and state mandates. This is accomplished through comprehensive case reviews, computer matches, data enrichment from contracted sources, and through the use of case/data exception and action reports. These reports are managed through OCSE Web, which helps with data capture, data gathering, and reporting. Particular emphasis is placed on increasing the likelihood of successful case actions as measured by the federal performance indicators. If the data/information entered into the system is inaccurate, identifying and locating the non-custodial parent (NCP) becomes a challenge, which ultimately hinders the case from obtaining a court order. Improving the review of case data facilitates productive data matches, which increases OCSS’s ability to locate absent parents, establish paternity, and obtain a child support order. Under supervision of the Unit Supervisor of Data Integrity, with latitude for independent judgment, the Clerical Associate III, functioning as Case Review Specialist, is responsible for reviewing reports to correct and reconcile the data integrity of electronic case files. The Case Review Specialist researches and enters data into OCSS’s child support system ensuring client information is accurate, correct and up to date.The Case Review Specialist:
Investigates and verifies child support information by researching demographics information of the parties on the child support case as well as court documents to obtain missing information/data or to clarify ambiguous information. Utilizes a variety of applications and databases to record efforts and monitor the progress of case review activity.
Utilizes various databases and contracted sources to investigate those child support cases requiring further review, updates child support system with revised case information.
Reviews reports and other documents locating/identifying discrepancies, inconsistencies, missing facts (e.g. name, social security number or date of birth) or vague/unclear and/or inconsistent data, initiates case closure when appropriate.
Processes Customer Services (CS) Track referrals regarding custodial and noncustodial parents’ demographic information and public assistance status updates.
Processes incoming locate letters to update location information for custodial and non-custodial parents in accordance with agency policy, procedures, and adherence to deadlines.
Performs ad-hoc special investigative case reviews, as per management requests.
Work Schedule: Monday through Friday, 9am – 5pmWork Location: 4 World Trade CenterQualificationsQualification Requirements A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and one year of satisfactory clerical experience. Skills Requirement Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute.Additional InformationThe City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.