Member Services Agent

Position

Member Services Agent

Related Titles

Receptionist, PBX Operator

Job Summary (Essential Functions)

Operate telephone switchboard, relay messages to telephone stations. Greet members and guests. Schedule appointments for administrative staff.

Job Tasks (Additional Responsibilities)

Operates telephone switchboard; answers the telephone; transfers calls to proper extensions; takes messages for members and staff.

Greets members and guests.

Provides schedule and other club information to members and guests.

Maintains supply of club information for members.

Fulfills members’ requests (for example, places phone calls and holds letters or packages).

Performs general office work such as word processing, filing and operating copy and fax machines.

Works on special projects as assigned.

Maintains supply inventories for reception area.

Reports presence of unauthorized visitors in or around club facility.

Performs other duties required by the manager on duty.

Receptionists may also:

o Accept meal and function reservations;

o Enforce attire guidelines with members;

o Maintain member and guest records (including visits by guests and member charges);

o Update and maintain member mailing and telephone lists;

o Process (type) correspondence;

o Operate front desk, lobby or other areas;

o Process food take-out orders;

o Greet job applicants filling out applications;

o Control traffic flow in lobby or reception area; turn on music in lobby and reception area;

o Maintain appearance of reception area;

o Post daily events on lobby activity (function); and

o Assemble new member and catering packets.

Apply Online at https://www.montecitoclub1918.com or reply to this ad with resume. Must be able to work weekend and nights as scheduled.

Reports to

Member Services Manager, Administrative Assistant

Supervises

No Supervisory Responsibilities