Open House: Guest Service Agent Frederick Hotel

OPEN HOUSE:

Wednesday and Thursday, November 6th and 7th from 1pm and 4pm for an open house for a Guest Service Agent position.

Address:

Frederick Hotel, member of Triumph Hotels

95 West Broadway, corner of Chamber Street

New York, NY 10007

Please bring a copy of your resume

Guest Service Agent/Guest Relation Responsibilities:

Immediately greet guest and offer to assist with their needs

Register and assign guests to hotel rooms

Compute bills, collect payments, and make change for guests

Transmit and receive messages, using telephones or PMS system

Respond to guest requests in a timely manner

Receive and resolve guest complaints, elevating to supervisor if necessary

Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction

Ensure overall guest satisfaction

Perform other duties as requested by management

Work schedule varies and may include working on holidays, weekends and alternate shifts

Requirements:

1+ years hotel or customer service experience preferred