Receptionist Job File Coordinator -Restoration

Inside Project Coordinator

Our specialty is restoring buildings, both commercial and residential, that have been damaged by fire, water, flood, storm, and mold. We have been taking care of home owners by providing emergency service, restoration, and general contracting services for the last twenty years. In the last 5 years we have risen to the top-ranks of the restoration industry as one of the premiere full-service restoration companies in Maryland. We provide a united culture that is genuinely concerned for the customer and their fellow associates. The environment is fast paced, hardworking, exciting, and successful with a supportive and friendly internal culture.

We are looking for a high energy, fast paced, quick learning, and highly organized person who thrives on getting the job done, and getting it done the right way. The right candidate would possess an outgoing, friendly personality who can multitask, and stay one-step-ahead of the game. We are a well-branded, profitable company which is continually growing and desires the best that the work force can offer. We are looking for dedicated team members to ensure our customers are taken care of. We offer comprehensive training, development, and one-on-one coaching for the right individual who will fit in well with our supportive and caring team!

We are seeking:

Top level customer service & telephone etiquette skills.

Great organization and planning skills.

Professional appearance, positive attitude, and pleasant demeanor

We would love for you to be the “cheer leader” for our team!

Out of the box thinker who can push the boundaries of the "norm."

Excellent verbal and written communication skills.

A team player who can work extremely well with other people.

Solid problem-solving skills who knows how to take the initiative.

Highly advanced ability to prioritize tasks, requests, and demands.

Timely Communication with all parties.

Able to work under pressure and deliver on urgent timelines.

Independent self motivator. Driven by your own personal vision to succeed.

Duties & Responsibilities:

Point of contact for all new and/or incoming work.

Handling and oversight of all customer service communication.

New job creating, organization, scheduling, and transfer to estimating/project management.

Maintaining and continual updating of all 3rd party insurance communication software.

Maintaining and continual updating of in-house customer/client software.

Point of Quality Control for all Estimating scheduling .

Coordinating & assisting in all new sales opportunities.

Execution of excellent client/revenue source marketing and updating.

Driving & completing job tracking with attention on profit margin, completion/closure time frames, and customer communication.

Pushing positive customer feedback towards clients.

Communication hub for all production.

Minimum Requirements:

Comprehensive computer skills

Experience with Microsoft Excel, Word, Outlook, CRM Software - Required

High School Diploma or GED equivalent

Prior customer service-related experience

Prior office administration experience

Availability to work a minimum of 40 hours per week

Experience in Insurance Claims processes & procedures is a plus

Immediate start available Compensation Package: $19 to $22 an hour 8:00 - 5:00 M-F no weekends Serious inquiries only