Dispatcher

Description We are offering a short term contract employment opportunity for a meticulous and reliable Dispatcher in Fenton, Michigan. As part of our team, you will play an instrumental role in managing our communication systems, ensuring fluid operations, and providing exceptional customer service. The hours for this position will be Monday-Friday, split shifts. 6:00am-10:00am AND 1:00pm-5:00pm. We are looking for applicants who are available to work both shifts each day.Responsibilities: Efficiently operate multi-line phone systems to assist callers and resolve their concerns. Utilize two-way radio to communicate crucial information to drivers. Make quick and effective decisions to route drivers as needed. Calmly and efficiently deescalate high-stress or urgent situations. Demonstrate empathy and understanding in interactions with callers to provide excellent customer service. Employ various computer programs to process and maintain accurate records. Handle inbound calls with professionalism and efficiency. Use strong communication skills to assist callers and communicate with team members. Leverage customer service skills to ensure callers' concerns are addressed and resolved. Utilize multi-line phone systems and two-way radio systems effectively and efficiently.Requirements Proficiency in computer programs is a necessity for this role. Experience with answering inbound calls is required. Strong communication skills are essential for interacting with various stakeholders. Demonstrated customer service abilities are crucial to ensure excellent service delivery. Knowledge of multi-line phone systems is necessary for efficient operations. Familiarity with two-way radio communication is beneficial for this role. Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .