Account Representative (Entry-Level)

Great Company. Great People. Great Career.If you want to work for a company that invests in you and your community, check out ourAccount Representative position! We are looking for people who enjoy interaction, communicating effectively, negotiating, multi-tasking, problem solving, and working with a team to help our customers. You are rewarded by monthly bonus incentives and additional responsibility, skills development, and learning opportunities. With career path opportunities within loan servicing and beyond, you can work at a company you love and start a position that puts you on a trajectory for success. Vanderbilt Mortgage is a place where you start a job and gain a career!You could be paid:

Base hourly pay plus bonus equates to annual potential earnings $45K to $60K

Average annual income varies depending on education, experience, and bonus earned.

Bonuses are paid monthly with additional incentives offered for skilled employees.

Successful Account Representatives will earn mid $50s to $60K

Secured training bonus which will be paid in 4 installments of $550 a month for the first 4 months of hire.

As an Account Representative and a Team Member at Vanderbilt Mortgage, you can enjoy these benefits:

Medical and Dental Plan with Prescription Coverage and Vision

Competitive benefits including 401(K) includes 100% company match of the first 4%

Paid time off days (PTO), maternity/paternity leave, and holidays.

Community involvement including Volunteer Paid Time Off (VTO)

Tuition Assistance for your first degree

Enjoy coming home to our brand new, state-of-the-art Home Office equipped with onsite fitness facility with full gym, workout classes, volleyball and basketball courts, ping-pong, disc golf course, and onsite restaurant.

Wellness programs that focus on emotional, social, spiritual, intellectual, environmental, physical, and financial well-being

Collaborative and energetic work environment

Professional development and promotion opportunities

Competitive bonus programs

Heres what you can expect in the role as an Account Representative:Account Representatives exist toresolvedelinquency through negotiation and problem-solving, while adhering to company, state and federal guidelines. Success in the position is achieved by strategically educating customers on the importance of paying in a timely manner.Job Duties:Manages a portfolio of accounts through telephone negotiations with customers.Achieves monthly collection goals by monitoring and decreasing the number of past due accounts.Communicates professionally with customers concerning their pay dates/amounts and acceptable payment arrangements.Plans, schedules and executes daily workload between phone calls, field chases and legal notices in a timely manner.Conducts research on no contact accounts, researching contracts and reviewing documentation.Analyzes debt to income information from customers to set up payment plans.Maintains accurate documentation pertaining to each account.Exhibits problem solving skills to influence loss mitigation.Adheres to all policies and procedures.Ensures compliance at all levels both internally and externally.Performs other duties as assigne