Second Shift Customer Service Representative
Description We are searching for a dependable and personable individual to join our team as a 2nd shift Customer Service Representative. Job Responsibilities:
Answering customer inquiries and resolving issues promptly.
Making sure to provide customer service that is in alignment with the company's values and mission.
Keeping records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Building sustainable relationships with the customers through open and interactive communication.
Meeting personal and customer service team targets.
Processing orders, forms, applications, and requests.
Following guidelines for all customer service situations.
Reporting issues of concern to supervisor or relevant department.
Requirements
High school diploma or equivalent; college degree preferred.
Strong phone contact handling skills and active listening.
Must be available to work 2nd shift hours, including weekends and holidays, as needed.
Familiarity with CRM systems and practices.
Customer orientation and ability to adapt/respond to different types of customer behavior.
Excellent communication and presentation skills.
Ability to multi-task, prioritize, and manage time effectively.
A minimum of 1-2 years of customer service experience, preferably in a call center environment.
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .