ServiceNow Delivery Lead
We Are: A global professional services organization, which includes being a vital services partner to the world’s major cloud providers — ServiceNow, AWS, Azure, Google, and others. Choose Accenture and make delivering innovative work part of your extraordinary career! The Accenture ServiceNow Business Group’s platform-led approach unites the industry and technology transformation expertise of Accenture with ServiceNow to deliver on the promise of digital business. We help our clients thrive in the cloud continuum, reimagine service and customer operations, and modernize work to achieve the full potential of the platform. Learn more about ServiceNow at Accenture Here (https://www.accenture.com/us-en/services/alliances/servicenow) You are/the work: · Provide leadership oversight on critical ServiceNow programs at Fortune 500 clients. · Advise clients on strategic decisions that help deliver collective outcomes on their ticketing roadmap, the CMDB transformation and platform DevOps. · Oversee the execution and architecture across (CMDB, ITSM, ITOM). · Provide leadership oversight and guide additional programs at a Fortune 500 client that rely on the CMDB transformation and manage dependencies. · Oversee KPI measurement, connect RAID log across all ServiceNow programs and lead steering reviews with VP community and CIO/ CTO. · Coordinate and manage the relationship with the ServiceNow PS, Customer Success and Product Engineering leadership. · Lead and manage the implementation project team · Identify opportunities to provide additional value to our clients and to work internally with the ServiceNow account teams to progress · Drive the continuous improvements of our implementation methodology and service offerings based on client experiences · Strong background working with Enterprise Software companies and/or Consulting companies · Demonstrated ability to influence and consult (providing options with pros, cons and risks) while providing thought leadership to sponsors/stakeholders in solving governance, program/project management, business process and/or technical problems Here’s What You Need:
Minimum 5 years knowledge and experience working with or implementing ServiceNow
ServiceNow System Administrator Certification or in depth ServiceNow experience
Experience with MS Project
Excellent communication skills (both written and verbal) with strong presentation and facilitation skills
Project Management/Delivery experience or certification in project management
Bachelor's degree or equivalent (minimum 12 years) work experience. If Associate’s Degree, must have minimum 6 years work experience
Bonus Points If:
PMP or CSM certification
Strong interpersonal skills, customer centric attitude
Proven team player and team builder
Strong organizational and analytical skills
Familiarity with SaaS deployments and its supporting architecture
A degree or equivalent, preferably in Information Technology and a proven background in consulting and project management
ITIL V3 or V4 Foundations Certification preferred
Professional Skill Requirements
Proven ability to build, manage and foster a team-oriented environment
Proven ability to work creatively and analytically in a problem-solving environment
Desire to work in an information systems environment.
Excellent communication (written and oral) and interpersonal skills.
Excellent leadership and management skills.
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